As a new customer, to help you find your way around quickly, we have compiled all important information for your start with Helsana on this page. Alongside tips and information related to health insurance, you can find out more here about all the benefits you get to enjoy.
We’ll send you your insurance card by post. Tip: wherever you are, make sure your Helsana insurance card is always to hand. This will save you time and unnecessary effort when it comes to settlement. By the way, you can find a digital version of your insurance card in the myHelsana client portal app.
Do you know about myHelsana? With the client portal, you can take care of all your health insurance matters conveniently from anywhere.
Get advice over the phone, notify us of a change of address or change your deductible – you can do all of this and more quickly and easily with Helsana. You can also use the online accident form to report an accident in just a few steps.
Get your medication, glasses or medical aids from a partner company and benefit from attractive discounts. By doing so, you help keep current benefit costs and future insurance premiums low. Our partner companies include mail-order pharmacies as well as providers of medical aids such as hip protectors or nursing beds.
With Helsana, you benefit from three health apps which can help you achieve your health goals.
Helsana trails are signposted circuits for power walking, jogging, hiking or simply going for a stroll. There are more than 360 trails to discover at over 120 locations across Switzerland.
Different countries have different health insurance systems. To ensure that you feel comfortable with us right from the start, we are happy to answer any questions you may have about your health. Here you will find important information for newcomers to Switzerland as well as tips on your health insurance.
If you have any questions about insurance in connection with your country of residence, please contact our Client Services team directly so that we can take account of your situation and needs in the best possible way. First, here is some important information that applies to all cross-border commuters.
We will send you form E-106 or certificate S1 for international mutual benefits assistance. You should forward these documents to a statutory insurance company in your country of residence. You will then receive a local insurance card for processing treatment costs there. Co-payments are always governed by the rules of your country of residence’s statutory health insurance. You are also subject to the law in your country of residence.
For outpatient treatment, you have the option of visiting a doctor of your choice or a hospital from our list. If you receive benefits under compulsory health care insurance, you pay a fixed annual deductible of CHF 300, followed by a deductible of 10% per invoice (max. CHF 700 per year). Please always present your Helsana insurance card.
For inpatient treatment in a hospital, you are insured at most up to the tariff (according to the cantonal hospital list) of the canton in which you work. If you receive benefits under compulsory health care insurance, you pay a hospital cost contribution of CHF 15 per day.
If you are employed in Switzerland, your family members who are not gainfully employed are also subject to compulsory insurance. This includes minors, adults in education and non-working spouses.
From health tips to interesting facts about our bodies, you can find fascinating articles on our blog.
Find out more about current health issues and get all the information you need about our attractive offers, delivered by e-mail to read whenever it suits you. Our newsletter is free of charge and you can sign up here:
We did not receive your information. Please try again later.
We inform you about your customer benefits at Helsana, about products and our commitment. We keep you abreast of relevant studies and developments in the healthcare sector – and present helpful services and tips. You receive our customer magazine four times a year by post.
In our Ratgeber magazine, you can find useful information on a specific health topic. We also provide background knowledge, tips and personal reports. You receive Ratgeber twice a year by post, together with the “Aktuell” customer magazine. Find out about previously published issues and reorder copies for free.
We're here to help.