Helsana Coach supports you in achieving your personal health goals and boosting your well-being as a result.
Helsana Coach provides background information and answers to health questions. You can complete different programmes in the Helsana Coach app. It offers tips and activities relating to exercise, nutrition and mindfulness.
Training programmes for strength, endurance and mobility will get you closer to your goal of being more active.
Recipes with information on ingredients, preparation and nutritional values will help you eat more healthily.
These tips and exercises for motivation, concentration, sleep and relaxation will bring more calm into your day-to-day life.
Helsana Coach suggests programmes that optimally support you in achieving these goals. These can easily be integrated into your everyday routine. It also documents your progress. You will receive Plus points in Helsana+ for completed programmes.
Note: The Helsana Coach app can only be used in combination with the Helsana+ app.
No, you only need a Helsana+ user account to use the app. You can open an account even if you're not insured with Helsana. The account will then be referred to as a “demo version”.
Right away, someone will be at your side to help you achieve your personal health goals: the Helsana Coach is your digital companion and motivator to actively improve your daily well-being. Thanks to the Helsana Coach app, you’ll be able to access more content and information on various health topics (exercise, nutrition, mindfulness). You’ll also benefit from personal recommendations provided by the Coach based on your lifestyle. You can use the Helsana Coach app at any time to track your progress after carrying out training sessions and programmes. As an extra reward, you can earn Helsana+ points for completing various activities in the Helsana Coach app.
No, Helsana Coach is not a medical product and it is not intended to replace a doctor or therapist. Helsana Coach helps you to improve your general health and well-being on a gradual and sustainable basis. If you have an injury or illness or are pregnant and want to use the Helsana Coach app, please contact your doctor first to discuss this.
No matter whether you are a beginner or an advanced athlete – you will find exercises and programmes suited to every fitness level in the Helsana Coach app. You can easily adjust the level of difficulty by using the filter function so you only get appropriate suggestions. Try getting started with a two-week programme for beginners and then increase the difficulty gradually.
A daily session usually consists of various exercises. A programme consists of several daily sessions.
A programme consists of several daily sessions and lasts several days or weeks. To successfully complete a programme, you must complete all the daily sessions it contains.
Further information on Plus points can be found on the Helsana+ “Collect” screen as well as on the Helsana Coach “Progress” screen.
The Helsana Coach app is operated by our partner, eTherapists GmbH. It only provides the Helsana+ app with the data needed to award Helsana+ Plus points via an anonymous user ID. Helsana as a company does not have access to the data that you generate or store in the Helsana Coach app, such as gender, year of birth, height, allergies or weight.
To award Plus points, Helsana processes the user ID, the date and completion of the activity (daily session, programme or other), the category (exercise, nutrition, mindfulness) and the subcategory.
eTherapists processes all the detailed data you enter in the Helsana Coach app. This means that it stores your specific completed daily sessions and programmes (interactions within the app). However, they can never assign the data to anyone without action on your part. The app also records the anonymous user ID for eTherapists as well as the device type, operating system, version and dynamic IP address of the smartphone used.
If you delete the app on your mobile phone, this will not automatically lead to deletion of your data generated with Helsana or with eTherapists GmbH, which operates the Helsana Coach app for us. If you want to delete your user account completely, please use the corresponding “Delete account” function in the Helsana Coach app.
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