Health consultation
We all have questions about our health from time to time. Supplementary insurance policyholders can get expert and personalised answers from us. Our health advisors provide helpful information and specific recommendations.
- I have pain in my lower back. What helps to prevent it?
- How can I eat a balanced and nutrient-rich diet?
- I am stressed and not sleeping well. What can I do?
- Which medicinal plant helps with stomach problems?
Have you asked one or several of these questions? If so, our free health consultation service is perfect for you. Our health advisors can provide you with answers to all of your health-related questions quickly and easily, whether you’d like advice on nutrition and exercise, on coping with a diagnosis or on a recommended course of treatment.
Good to know
Health consultation answers general health-related questions.
For symptoms that appear suddenly and acute problems, please seek medical advice from Medi24.
For general questions about your insurance cover, please contact our Customer Service team.
Here’s how it works
You describe your concern 
Your case is assessed 
Recommendations are discussed
- You discuss your concerns with our health advisors over the phone.
- Our health advisors look into your case. All health consultation team members have many years of experience in healthcare professions. They are also supported by a network of experts.
- You’ll receive a written personalised assessment within 24 hours. Our health advisors provide you with helpful information and specific recommendations.
We are there for you. Throughout your life. Helping you stay healthy. So that you recover quickly. Or can live a better life when affected by illness.
Legal information
- Health consultation is a service provided by Helsana Supplementary Insurances Ltd. It is a free service for everyone with at least one Helsana supplementary insurance policy.
- Please take a few minutes to carefully read through our terms of use and our privacy policy provisions. By calling health consultation, you confirm that you accept these terms.
Our health advisors
All our health advisors have many years of experience in healthcare professions across a wide range of medical fields. A selection:
Appointment request for a health consultation
We will also be happy to contact you. Just use the following form. Helsana Health consultation is a free service for everyone with a Helsana supplementary insurance.
Frequently asked questions
Helsana health consultation is a free service for everyone with Helsana supplementary insurance.
Health consultation answers general health-related questions. We can provide you with answers to all of your health-related questions quickly and easily, whether you’d like advice on nutrition and exercise, on coping with a diagnosis or on a recommended course of treatment.
Our health advisors do not provide diagnoses. If you have any urgent medical concerns, you should contact your doctor or our medical advice service.
The medical advice service offers certainty if you have symptoms that occur out of the blue. The symptom checker provides an initial evaluation of acute problems. If necessary, you can call one of our medical professionals to discuss your concerns.
All our team members have experience in the Swiss healthcare sector across a wide range of medical fields. The team includes nursing professionals, nutritional consultants, psychotherapists, naturopaths and physiotherapists, while others work in the areas of prevention and exercise.
All the information provided is drawn from a pool of specialist knowledge and includes findings from the latest studies. In addition, all health advisors have many years of professional experience in the healthcare sector.
No, recommendations are not checked by a doctor. All health advisors have a medical or healthcare-related background.
Yes. Only health consultation team members have access to notes made on the discussions with you.
Health consultation is strictly separated from the insurance business. For this reason, any costs to be covered by Helsana must be clarified separately. Please contact the Customer Service team for assistance.
Your privacy is very important to us. Health consultation is strictly separated from the insurance business. The health advisors do not have access to your health-related data from the insurance business unless this has been expressly requested by you. Likewise, the insurance consultants cannot view the data collected in relation to health consultation activities. All they can see is details of times when health consultation has provided you with assistance. This ensures that we can provide you with the best possible care.
No. Health consultation is financed through Helsana Supplementary Insurances Ltd.
Do you have questions?
We're here to help.