Are you often on the go? You can stay flexible with the myHelsana app. You decide when and where to handle matters relating to your health insurance – simply and conveniently.
With myHelsana you can handle all matters relating to your health insurance in no time at all: it's quick and easy to use.
Your insurance card is also available via the myHelsana app.
You can view all your benefit statements, find out your current deductible and excess status and access your outstanding invoices at any time.
Your access to myHelsana and your data are protected in several ways and communication is encrypted. Our login method and user interface are fast and convenient. You save valuable time.
Whether you only wish to receive your documents online in the myHelsana client portal or also by post – you choose the communication channel. And you can change it at any time.
The new scan tool in the myHelsana app offers a convenient option for submitting your documents. Simply take a photo with your smartphone and send directly using the app.
Where is the nearest acupuncture therapist? What fitness centres are recognised by Helsana? myHelsana shows you the experts you need in your area.
Each adult member of the family has their own access to the portal – if desired.
Here you can find the answers to frequently asked questions about the myHelsana app. General questions about the client portal are listed on the myHelsana page.
myHelsana is the Helsana Group's web portal for clients, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium statements to myHelsana so that you can access them at any time.
The main benefits of myHelsana can be summarised as follows:
With the free myHelsana app, you as a Helsana customer can take your documents with you wherever you go and always have an overview of your documents and invoices. You can process all insurance matters digitally and access your insurance details 24/7.
Yes. The scanning tool is integrated into the myHelsana app. It’s quick and easy to send your invoices or reimbursement vouchers via the app. As a Helsana customer, you have access to all the app functions once you have successfully registered. Not a Helsana customer and scanning invoices on behalf of someone else? You can register in the myHelsana app as a “guest”. It’s easy to scan and submit invoices using this mode of access.
Do you still have questions you didn't find answered on this page? Helsana will be glad to hear from you. For any further questions or to give feedback, please contact your regional customer care team. For this, select the menu option "Contact/Help" in the client portal.
We're here to help.