myHelsana app
Are you often on the go? You can stay flexible with the myHelsana app. You decide when and where to handle matters relating to your health insurance – simply and conveniently.
Your advantages at a glance
With myHelsana you can handle all matters relating to your health insurance in no time at all: it's quick and easy to use.
Prepared for emergencies
Your insurance card is also available via the myHelsana app.
Always up to speed
You can view all your benefit statements, find out your current deductible and excess status and access your outstanding invoices at any time.
On the safe side
Your access to myHelsana and your data are protected in several ways and communication is encrypted. Our login method and user interface are fast and convenient. You save valuable time.
Online or by post
Whether you only wish to receive your documents online in the myHelsana client portal or also by post – you choose the communication channel. And you can change it at any time.
Easy as pie
The new scan tool in the myHelsana app offers a convenient option for submitting your documents. Simply take a photo with your smartphone and send directly using the app.
Quick search
Where is the nearest acupuncture therapist? What fitness centres are recognised by Helsana? myHelsana shows you the experts you need in your area.
Together and yet independent
Each adult member of the family has their own access to the portal – if desired.
Further information
Frequently asked questions
Here you can find the answers to frequently asked questions about the myHelsana app. General questions about the client portal are listed on the myHelsana page.
myHelsana is the Helsana Group's web portal for clients, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium statements to myHelsana so that you can access them at any time.
The main benefits of myHelsana can be summarised as follows:
- It is a protected online communication channel; less risk compared with e-mails.
- A well-structured document archive provides clarity and helps protect the environment (less paper).
- Less time spent waiting for documents to arrive by post.
- myHelsana is upgraded all the time to provide you with even more options.
With the free myHelsana app, you as a Helsana customer can take your documents with you wherever you go and always have an overview of your documents and invoices. You can process all insurance matters digitally and access your insurance details 24/7.
The integrated scanning facility is a quick, convenient way to submit insurance documentation such as invoices and reimbursement documents using the myHelsana app.
- Invoice saved: This status will appear as soon as an invoice has been scanned. To send us this invoice, tap the entry with the respective status and hit "Send". An internet connection is required.
- Invoice successfully sent/transferred: We have received your invoice. We will check its quality in the next two to three days.
- Processing not possible: In checking the invoice, we found that we cannot process this invoice. Reasons for this include part of the invoice not being legible or customer details not being visible on the document. You will receive further information by e-mail.
- Unable to show status: This status is displayed if we cannot automatically process the scan of the invoice. Or: if this invoice is not from a service provider such as a doctor, therapist or hospital. You do not need to do anything in this case. We will process the document.
- Invoice being processed: We are currently processing this invoice. Processing can take up to two weeks.
- Processing complete: Processing of the invoice has been completed. You will receive a benefit statement by post or digitally in your myHelsana customer account a few days later.
Your documents can still be found in the client portal, even if you delete the myHelsana app on your device.
Do you still have questions you didn't find answered on this page? Helsana will be glad to hear from you. For any further questions or to give feedback, please contact your regional customer care team. For this, select the menu option "Contact/Help" in the client portal.
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