myHelsana app – the digital folder for your health insurance
Are you often on the go? You can stay flexible with the myHelsana app. You decide when and where to handle matters relating to your health insurance – simply and conveniently.
Download it for free now: myHelsana app
Note on the Helsana Scan app
The Helsana Scan app was deactivated at the end of August 2021. However, the scan function in still available in the myHelsana app.
View the current status of your deductible and excess at any time. This means you can always stay up to date.
With myHelsana, you have direct access to our health consultation service and medical advice from myMedi24.
Have you moved home? You can easily update your address and other personal data.
Take a photo of your medical bills using your smartphone and upload them.
Get quick access to your details when you are at the pharmacy or doctor’s surgery: with the myHelsana app, you’ll always have your insurance card at hand on your smartphone.
Enjoy all the benefits
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Secure, encrypted communication
Your access to myHelsana and your data are protected by organisational and technical measures, and communication is encrypted. -
Scanning function for uploading invoices
The scan tool in the myHelsana app offers a convenient option for submitting your documents. Simply photograph the document with your smartphone and send it directly via the app. -
You always have your insurance card with you
For visits to the doctor, the pharmacy or for holidays abroad – with the myHelsana app, you always have your insurance card on hand. And if you’re the family contact person, you’ll have the whole family’s cards to hand, too. -
Digital medical advice services
In addition to medical advice by phone from our partner Medi24, you can also access myMedi24’s symptom checker via myHelsana, among other things. It’s especially practical during the night and on weekends: the services are available 24/7, for free.
myHelsana registration
Would you like to register on our website? It’s quick and easy.
Frequently asked questions
Here you can find the answers to frequently asked questions about the myHelsana app. General questions about the client portal are listed on the myHelsana page.
myHelsana is the Helsana Group's web portal for clients, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium statements to myHelsana so that you can access them at any time.
The main benefits of myHelsana can be summarised as follows:
- It is a protected online communication channel; less risk compared with e-mails.
- A well-structured document archive provides clarity and helps protect the environment (less paper).
- Less time spent waiting for documents to arrive by post.
- myHelsana is upgraded all the time to provide you with even more options.
With the free myHelsana app, you as a Helsana customer can take your documents with you wherever you go and always have an overview of your documents and invoices. You can process all insurance matters digitally and access your insurance details 24/7.
Yes. The scanning tool is integrated into the myHelsana app. It’s quick and easy to send your invoices or reimbursement vouchers via the app. As a Helsana customer, you have access to all the app functions once you have successfully registered. Not a Helsana customer and scanning invoices on behalf of someone else? You can register in the myHelsana app as a “guest”. It’s easy to scan and submit invoices using this mode of access.
- Invoice saved: This status will appear as soon as an invoice has been scanned. To send us this invoice, tap the entry with the respective status and hit "Send". An internet connection is required.
- Invoice successfully sent/transferred: We have received your invoice. We will check its quality in the next two to three days.
- Processing not possible: In checking the invoice, we found that we cannot process this invoice. Reasons for this include part of the invoice not being legible or customer details not being visible on the document. You will receive further information by e-mail.
- Unable to show status: This status is displayed if we cannot automatically process the scan of the invoice. Or: if this invoice is not from a service provider such as a doctor, therapist or hospital. You do not need to do anything in this case. We will process the document.
- Invoice being processed: We are currently processing this invoice. Processing can take up to two weeks.
- Processing complete: Processing of the invoice has been completed. You will receive a benefit statement by post or digitally in your myHelsana customer account a few days later.
Your documents can still be found in the client portal, even if you delete the myHelsana app on your device.
Do you still have questions you didn't find answered on this page? Helsana will be glad to hear from you. For any further questions or to give feedback, please contact your regional customer care team. For this, select the menu option "Contact/Help" in the client portal.
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