Are you often on the go? You can stay flexible with the myHelsana app. You decide when and where to handle matters relating to your health insurance – simply and conveniently.
The Helsana Scan app was deactivated at the end of August 2021. However, the scan function in still available in the myHelsana app.
View the current status of your deductible and excess at any time. This means you can always stay up to date.
With myHelsana, you have direct access to our health consultation service and medical advice from myMedi24.
Have you moved home? You can easily update your address and other personal data.
Take a photo of your medical bills using your smartphone and upload them.
Get quick access to your details when you are at the pharmacy or doctor’s surgery: with the myHelsana app, you’ll always have your insurance card at hand on your smartphone.
Would you like to register on our website? It’s quick and easy.
Here you can find the answers to frequently asked questions about the myHelsana app. General questions about the client portal are listed on the myHelsana page.
myHelsana is the Helsana Group's web portal for clients, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium statements to myHelsana so that you can access them at any time.
The main benefits of myHelsana can be summarised as follows:
With the free myHelsana app, you as a Helsana customer can take your documents with you wherever you go and always have an overview of your documents and invoices. You can process all insurance matters digitally and access your insurance details 24/7.
Yes. The scanning tool is integrated into the myHelsana app. It’s quick and easy to send your invoices or reimbursement vouchers via the app. As a Helsana customer, you have access to all the app functions once you have successfully registered. Not a Helsana customer and scanning invoices on behalf of someone else? You can register in the myHelsana app as a “guest”. It’s easy to scan and submit invoices using this mode of access.
Your documents can still be found in the client portal, even if you delete the myHelsana app on your device.
Do you still have questions you didn't find answered on this page? Helsana will be glad to hear from you. For any further questions or to give feedback, please contact your regional customer care team. For this, select the menu option "Contact/Help" in the client portal.
We're here to help.