myHelsana app

Are you often on the go? You can stay flexible with the myHelsana app. You decide when and where to handle matters relating to your health insurance – simply and conveniently.

Your advantages at a glance

With myHelsana you can handle all matters relating to your health insurance in no time at all: it's quick and easy to use.

Prepared for emergencies

Your insurance card is also available via the myHelsana app. 

Always up to speed

You can view all your benefit statements, find out your current deductible and excess status and access your outstanding invoices at any time.

On the safe side

Your access to myHelsana and your data are protected in several ways and communication is encrypted. Our login method and user interface are fast and convenient. You save valuable time.

Online or by post

Whether you only wish to receive your documents online in the myHelsana client portal or also by post – you choose the communication channel. And you can change it at any time.

Easy as pie

The new scan tool in the myHelsana app offers a convenient option for submitting your documents. Simply take a photo with your smartphone and send directly using the app.

Quick search

Where is the nearest acupuncture therapist? What fitness centres are recognised by Helsana? myHelsana shows you the experts you need in your area.

Together and yet independent

Each adult member of the family has their own access to the portal – if desired. 

Download the myHelsana app

Make your day-to-day life easier and download the myHelsana app to your smartphone or tablet for free.

Further information

Conditions of use for Helsana

Frequently asked questions

Here you can find the answers to frequently asked questions about the myHelsana app. General questions about the client portal are listed on the myHelsana page.


myHelsana is the Helsana Group's web portal for clients, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium statements to myHelsana so that you can access them at any time.

The main benefits of myHelsana can be summarised as follows:

  • It is a protected online communication channel; less risk compared with e-mails.
  • A well-structured document archive provides clarity and helps protect the environment (less paper).
  • Less time spent waiting for documents to arrive by post.
  • myHelsana is upgraded all the time to provide you with even more options.

With the free myHelsana app, you as a Helsana customer can take your documents with you wherever you go and always have an overview of your documents and invoices. You can process all insurance matters digitally and access your insurance details 24/7.

Yes. The scanning tool is integrated into the myHelsana app. It’s quick and easy to send your invoices or reimbursement vouchers via the app. As a Helsana customer, you have access to all the app functions once you have successfully registered. Not a Helsana customer and scanning invoices on behalf of someone else? You can register in the myHelsana app as a “guest”. It’s easy to scan and submit invoices using this mode of access. 

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