myHelsana client portal – easy and secure

Save time, paper and postage: with the myHelsana digital folder, you can take care of all your health insurance matters conveniently from anywhere. You also benefit from practical additional services.

Enjoy the benefits of myHelsana

  • Quick overview of documents and co-payments

    You can view all your benefit statements, find out your current deductible and excess status and access your outstanding invoices at any time.
  • Secure, encrypted communication

    Your access to myHelsana and your data are protected by organisational and technical measures, and communication is encrypted.
  • Upload and submit invoices

    There’s now an even more convenient way to send in your documents: simply upload a PDF and submit it.
  • Digital medical advice services

    In addition to medical advice by telephone from our partner Medi24, you can also access myMedi24’s symptom checker via myHelsana, among other things. It’s especially practical during the night and on weekends: the services are available 24/7, for free.

Create your myHelsana user account now. It’s quick and easy.

myHelsana app

By the way: myHelsana is also available as an app – your digital insurance folder that fits in your pocket.

More about the myHelsana app

Further information

Conditions of use for myHelsana

Frequently asked questions

myHelsana is the Helsana Group's web portal for clients, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium statements to myHelsana so that you can access them at any time.

The main benefits of myHelsana can be summarised as follows:

  • It is a protected online communication channel; less risk compared with e-mails.
  • A well-structured document archive provides clarity and helps protect the environment (less paper).
  • Less time spent waiting for documents to arrive by post.
  • myHelsana is upgraded all the time to provide you with even more options.

Anyone who is 18 or over and is a customer of the Helsana Group. More details on this can be found in our terms of use.

Yes, you can also receive the following documents by post: policies, benefit statements, premium invoices, tax statements.

If you pay your premium and benefit statements via eBill however, you will not receive these documents by post as well.

You will need your insurance number, a mobile number and an e-mail address to register. After you have completed registration, we will send you your activation code as soon as the insurance commences. You need this code to complete the registration process.

Please note that once you have completed your registration (after entering your activation code), you will receive all mail electronically. This means that your invoices, insurance policies and benefit statements, etc. will all be stored on your myHelsana account.

In order to sign in, you need your e-mail address, your password and your access code (mTAN). The access code will be sent by SMS to the mobile phone number registered with us.

Please note that passwords are case-sensitive. If you have forgotten your password, please use the "Password forgotten?" button beneath the input field.

Display all questions

Do you have questions?

We're here to help.

Contact us