All about myHelsana
Save time, paper and postage: with the myHelsana client portal, you can handle matters relating to your health insurance conveniently from anywhere.
Your advantages at a glance
Always up to speed
You can view all your benefit statements, find out your current deductible and excess status and access your outstanding invoices at any time.
On the safe side
Your access to myHelsana and your data are protected in several ways and communication is encrypted. Our login method and user interface are fast and convenient. You save valuable time.
Online or by post
Whether you only wish to receive your documents online in the myHelsana client portal or also by post – you choose the communication channel. And you can change it at any time.
Easy as pie
The new scan tool in the myHelsana app offers a convenient option for submitting your documents. Simply take a photo with your smartphone and send directly using the app.
Quick search
Where is the nearest acupuncture therapist? What fitness centres are recognised by Helsana? myHelsana shows you the experts you need in your area.
Together and yet independent
Each adult member of the family has their own access to the portal – if desired.
myHelsana is this easy to use
Further information
Frequently asked questions
myHelsana is the Helsana Group's web portal for clients, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium statements to myHelsana so that you can access them at any time.
The main benefits of myHelsana can be summarised as follows:
- It is a protected online communication channel; less risk compared with e-mails.
- A well-structured document archive provides clarity and helps protect the environment (less paper).
- Less time spent waiting for documents to arrive by post.
- myHelsana is upgraded all the time to provide you with even more options.
Anyone who is 18 or over and is a customer of the Helsana Group (Helsana and Progrès). More details on this can be found in our terms of use.
Yes, you can also receive the following documents by post: policies, benefit statements, premium invoices, tax statements.
If you pay your premium and benefit statements via eBill however, you will not receive these documents by post as well.
You will need your insurance number, a mobile number and an e-mail address to register. After you have completed registration, we will send you your activation code as soon as the insurance commences. You need this code to complete the registration process.
Please note that once you have completed your registration (after entering your activation code), you will receive all mail electronically. This means that your invoices, insurance policies and benefit statements, etc. will all be stored on your myHelsana account.
In order to sign in, you need your e-mail address, your password and your access code (mTAN). The access code will be sent by SMS to the mobile phone number registered with us.
Please note that passwords are case-sensitive. If you have forgotten your password, please use the "Password forgotten?" button beneath the input field.
With the free myHelsana App, you as a Helsana customer can take your documents with you wherever you go and always have an overview of your documents and invoices. You can process all insurance matters digitally and access your insurance details 24/7. Helsana aims to make life as easy as possible for its customers.
With the easy-to-use myHelsana app,
- you always have your integrated insurance card with you.
- you can more easily handle your insurance matters.
- you can view your personal details.
What do I need to do in order to use the myHelsana app?
- Open the App Store / Play Store on your smartphone
- Search for the myHelsana app
- Install the app
The integrated scanning facility is a quick, convenient way to submit insurance documentation such as invoices and reimbursement documents using the myHelsana app.
The myHelsana app can only be used by Helsana customers with active cover.
Do you still have questions you didn't find answered on this page? Helsana will be glad to hear from you. For any further questions or to give feedback, please contact your regional customer care team. For this, select the menu option "Contact/Help" in the client portal.
TAN stands for transaction number. A TAN is a numeric code that is valid for a brief time only, after which it can no longer be used. These codes are sent by SMS to your mobile number. The term used is mTAN, i.e. mobile TAN.
Please check the mobile number provided and correct it if necessary, or check if our mobile number has been marked as spam by your provider (sender number for the mTan code 0041 76 333 28 99).
Should you have any questions about myHelsana or need practical assistance (online help), you can reach us on the following telephone numbers:
Technical service for insured persons in Switzerland:
DE/EN: 058 340 93 70
FR: 058 340 93 80
IT: 058 340 93 90
(Monday to Friday, 8 a.m. to 6 p.m.)
For insured persons resident abroad:
+41 58 340 18 80
(Monday to Friday, 8 a.m. to 5 p.m.)
These telephone numbers are intended for use specifically for issues concerning the myHelsana client portal.
Should you have any general questions about your health insurance, please call us on 0844 80 81 82 as usual or contact your customer care team.
Yes, Helsana has taken organisational and technical steps to ensure that your personal data is protected against unauthorised access.
Do you have questions?
We're here to help.