All about myHelsana

Save time, paper and postage: with the myHelsana client portal, you can handle matters relating to your health insurance conveniently from anywhere.

Your advantages at a glance

Always up to speed

You can view all your benefit statements, find out your current deductible and excess status and access your outstanding invoices at any time.

On the safe side

Your access to myHelsana and your data are protected in several ways and communication is encrypted. Our login method and user interface are fast and convenient. You save valuable time.

Online or by post

Whether you only wish to receive your documents online in the myHelsana client portal or also by post – you choose the communication channel. And you can change it at any time.

Easy as pie

The new scan tool in the myHelsana app offers a convenient option for submitting your documents. Simply take a photo with your smartphone and send directly using the app.

Quick search

Where is the nearest acupuncture therapist? What fitness centres are recognised by Helsana? myHelsana shows you the experts you need in your area.

Together and yet independent

Each adult member of the family has their own access to the portal – if desired. 

Download the myHelsana app

Make your day-to-day life easier and download the myHelsana app to your smartphone or tablet for free.

myHelsana is this easy to use

Further information

Conditions of use for myHelsana

Frequently asked questions

myHelsana is the Helsana Group's web portal for clients, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium statements to myHelsana so that you can access them at any time.

The main benefits of myHelsana can be summarised as follows:

  • It is a protected online communication channel; less risk compared with e-mails.
  • A well-structured document archive provides clarity and helps protect the environment (less paper).
  • Less time spent waiting for documents to arrive by post.
  • myHelsana is upgraded all the time to provide you with even more options.

Anyone who is 18 or over and is a customer of the Helsana Group (Helsana and Progrès). More details on this can be found in our terms of use.

Yes, you can also receive the following documents by post: policies, benefit statements, premium invoices, tax statements.

If you pay your premium and benefit statements via eBill however, you will not receive these documents by post as well.

You will need your insurance number, a mobile number and an e-mail address to register. After you have completed registration, we will send you your activation code as soon as the insurance commences. You need this code to complete the registration process.

Please note that once you have completed your registration (after entering your activation code), you will receive all mail electronically. This means that your invoices, insurance policies and benefit statements, etc. will all be stored on your myHelsana account.

In order to sign in, you need your e-mail address, your password and your access code (mTAN). The access code will be sent by SMS to the mobile phone number registered with us.

Please note that passwords are case-sensitive. If you have forgotten your password, please use the "Password forgotten?" button beneath the input field.

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