Advisory services

We're always here to listen. Our advisors are happy to help you with any questions or concerns relating to your health insurance. Find the right telephone advice for you here.

Medical advice (Medi24)

Is it just a fever? What does this pain mean? Symptoms that occur out of the blue can bring uncertainty, which leads to more questions: What should I do? Do I need to see a doctor? Medical specialists at Medi24 can give you answers to exactly these types of questions – and more.

This service is available free of charge to all customers.

Digital and telephone advice for medical queries
Medical advice (Medi24)
0800 100 008Available around the clock (free from a Swiss landline / mobile rates charged by provider)

Important information
By calling Medi24, you are leaving the Helsana environment. The service you are interested in is offered by Medi24, our partner for telemedicine. Your personal medical information that you provide during the call or when using the Medi24 website is securely stored by Medi24. Helsana is not able to access this data.

Health consultation

We can provide you with answers to all of your health-related questions quickly and easily, whether you’d like advice on nutrition and exercise, on coping with a diagnosis or on a recommended course of treatment.

Please note: the complementary medicine advice hotline has now been integrated into the health consultation service.

This offer is available free of charge to all Helsana supplementary insurance policyholders.

More about Health consultation
Our health consultation service will be happy to assist you
058 340 15 69Monday to Friday, 8.00 a.m. to 8.00 p.m. (local rate). By calling Helsana health consultation, you accept the terms of use and privacy policy.


Regardless of whether you need back, joint or heart surgery, choosing the right doctor or hospital often has a crucial impact on the subsequent development of your illness. BetterDoc helps you find the right specialist.

This free service is available to customers who have taken out an alternative basic insurance model.

More about BetterDoc
Contact BetterDoc
061 551 01 88 Monday to Friday, 8 a.m. to 5 p.m. (local rate)

Emergency counselling

Following a traumatic event, call the emergency line for emergency psychological assistance. An emergency psychologist will call you back within 24 hours and provide you with advice – with the utmost confidentiality guaranteed.

This service is available to all customers free of charge for a one-off consultation.

Emergency counselling
058 340 16 11Available around the clock (Swiss fixed network local rate / mobile rates charged by the provider)

Case advice for hospital and rehabilitation

Do you have any questions about admission to hospital, rehabilitation or convalescent therapy? Then call our customer service team and ask to speak to a Case Advisor.

This service is available free of charge to our basic and supplementary insurance customers.

More about case advice
Free advice on hospitalisation
0844 80 81 82Monday to Friday, 8 a.m. - 6 p.m. (Swiss fixed network local rate / mobile rates charged by the provider)

Case Management in a crisis

Health problems can be a major burden and impact all areas of your life. Our Case Managers provide individually tailored support and comprehensive advice on medical, family, professional and financial issues.

This service is available free of charge to our basic insurance customers.

More about Case Management
Contact the Case Management team

Would you like to learn more? Send us an e-mail!

Travelcheck hotline

A specialist will tell you about any health-related risks in your travel destination.

Please note: The ideal time to seek telephone advice is four to six weeks before departure. This provides sufficient time to arrange any necessary vaccinations.

This service is available free of charge to all Helsana Group customers with TOP or COMPLETA insurance.

Travelcheck hotline
058 340 16 22Available around the clock (Swiss fixed network local rate / mobile rates charged by the provider)

Do you have questions?

We're here to help.

Contact us