Advisory services

Is it just a fever? What does this pain mean? Symptoms that occur out of the blue can bring uncertainty, which leads to more questions: What should I do? Do I need to see a doctor? Medical specialists at Medi24 can give you answers to exactly these types of questions – and more.

This service is available free of charge to all customers.

We can provide you with answers to all of your health-related questions quickly and easily, whether you’d like advice on nutrition and exercise, on coping with a diagnosis or on a recommended course of treatment.

Please note: the complementary medicine advice hotline has now been integrated into the health consultation service.

This offer is available free of charge to all Helsana supplementary insurance policyholders.

Following a traumatic event, call the emergency line for emergency psychological assistance. An emergency psychologist will call you back within 24 hours and provide you with advice – with the utmost confidentiality guaranteed.

This service is available free of charge to all customers.

Do you have any questions about admission to hospital, rehabilitation or convalescent therapy? Then call our customer service team and ask to speak to a Case Advisor.

This service is available free of charge to our basic and supplementary insurance customers.

Health problems can be a major burden and impact all areas of your life. Our Case Managers provide individually tailored support and comprehensive advice on medical, family, professional and financial issues.

This service is available free of charge to our basic insurance customers.

A specialist will tell you about any health-related risks in your travel destination.

Please note: The ideal time to seek telephone advice is four to six weeks before departure. This provides sufficient time to arrange any necessary vaccinations.

This service is available free of charge to all Helsana Group customers with TOP or COMPLETA insurance.