Advisory services

We're always here to listen. Our advisors are happy to help you with any questions or concerns relating to your health insurance. Find the right telephone advice for you here.

Complementary medicine advice line

We help you choose a suitable treatment and find a recognised doctor, naturopath or therapist. We also tell you about the options and limitations of complementary medical treatment. 

This service is available free of charge to all customers with supplementary insurance.

Free complementary medicine advice
0800 100 590Monday through Friday, 8 a.m. - 6 p.m. (free from a Swiss landline / mobile rates charged by provider)
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Emergency counselling

Following a traumatic event, call the emergency line for emergency psychological assistance. An emergency psychologist will call you back within 24 hours and provide you with advice – with the utmost confidentiality guaranteed.

This service is available free of charge to all customers with supplementary insurance.

Emergency counselling
058 340 16 11Available around the clock (Swiss fixed network local rate / mobile rates charged by the provider)
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Medical advice (Medi24)

The medical specialists at Medi24 are on call to provide you with concrete recommendations on health issues. Medi24 is ideal for health advice outside regular doctors' surgery hours – and for guidance if you are ever unsure about whether you should to go to a doctor.

This service is available free of charge to all customers with supplementary insurance.

Medical advice (Medi24)
0800 100 008Available around the clock (free from a Swiss landline / mobile rates charged by provider)
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Travelcheck hotline

A specialist will tell you about any health-related risks in your travel destination.

Please note: The ideal time to seek telephone advice is four to six weeks before departure. This provides sufficient time to arrange any necessary vaccinations.

This service is available free of charge to all Helsana Group customers with TOP or COMPLETA insurance.

Travelcheck hotline
058 340 16 22Available around the clock (Swiss fixed network local rate / mobile rates charged by the provider)
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Case advice for hospital and rehabilitation

Do you have any questions about admission to hospital, rehabilitation or convalescent therapy? Then call customer service and ask to speak to a case advisor.

This service is available free of charge to all customers with supplementary insurance.

Free advice on hospitalisation
0844 80 81 82Monday to Friday, 8 a.m. - 6 p.m. (Swiss fixed network local rate / mobile rates charged by the provider)
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Do you have questions?

We're here to help.