BetterDoc – specialist search
Are you about to have a procedure, and do you have doubts about your current treatment? BetterDoc helps you to find the right specialist. With our alternative insurance models, you can use BetterDoc free of charge.
Regardless of whether you need back, joint or heart surgery, choosing the right doctor or hospital often has a crucial impact on the subsequent development of your illness. Recovery is often easier when you feel you are in good hands. But how do you know which specialist or which hospital is particularly well suited to your situation? This is exactly where BetterDoc comes in.
It’s this easy
Call the hotline 
Complete the questionnaire 
Receive BetterDoc’s recommendations 
Get in touch with your initial port of call
- Call the BetterDoc hotline on 061 551 01 88 (Mon–Fri, 8 a.m.–5 p.m.).
- BetterDoc will then send you a detailed questionnaire where you can describe your medical history; you can fill out this questionnaire online.
- BetterDoc’s medical team analyses your individual case before drawing on its quality data to recommend three different doctors, specialists or hospitals to you within 48 hours.
- Get in touch with your chosen first port of call (your general practitioner or the Telemedicine Centre) and discuss your treatment plan.
Conditions of use
You can use the optional BetterDoc service free of charge. It is only available to customers who have taken out an alternative basic insurance model. Your initial contact with BetterDoc is by telephone; this involves your telephone number being disclosed.
Frequently asked questions
BetterDoc is a German company that has been based in Basel since 2021. BetterDoc has its own permanently employed doctors, as well as its own medically trained staff and a panel of experts with over 2,500 doctors from Switzerland and Germany.
BetterDoc obtains its data and information from various sources:
- Detailed patient testimonials
- The expertise of over 100 leading Swiss doctors and over 2,500 doctors worldwide
- Various quality reports for hospitals and doctors
All customers complete a standard questionnaire. If available, they share other treatment-relevant documents with BetterDoc, such as X-rays, blood count, etc. Based on these documents, BetterDoc can then recommend a specialist.
BetterDoc GmbH meets all the requirements of the Data Protection Act and employs its own team of security experts. All the data is encrypted. The company is subject to doctor-patient confidentiality and treats all requests as strictly confidential.
Important: Helsana does not receive any health data from BetterDoc. It has no influence on the recommendations. BetterDoc is only liable to the customer and acts independently of doctors and hospitals. For more information, visit betterdoc.org.
No, BetterDoc’s suggestion is only a recommendation. You are not obliged to follow this.
- For planned operations and complications following a procedure
- In the event of serious or rare illnesses
- If your current treatment is not working
- If your attending physician is not a recognised specialist for your symptoms
Do you have questions?
We're here to help.