Case Management – tackling health problems together

Health problems often affect many different areas of our lives, from our home life to our job to our social life. There often remain unanswered questions about medical diagnoses, insurance and finances. This can be overwhelming and highly stressful.

Helsana’s case managers offer support and advice. Together, we will find the right solutions to help you get your life back on track.

You benefit from this free offer under compulsory basic insurance.

1. In an initial consultation, you will analyse your individual situation with your Case Manager.
2. Together, you will set your personal goals and identify appropriate treatments or therapies. You will formulate possible solutions and discuss next steps.
3. Helsana’s Case Management team will clarify insurance queries and act as a mediator between you and any doctors, therapists and employers involved.
4. We provide advice and information about your entitlement to benefits. If desired, we will also accompany you to the relevant appointments, for example with social insurance providers.