Medical hotlines & online services

An advice hotline or online advice can provide you with straightforward short-term help with medical questions. PRIMEO pays you a contribution towards the use of medical advice services for which a charge is payable, such as the children's hospital's advice hotline or online advice from one of our partner clinics.

Benefits covered by the insurance

Up to CHF 300.-

You receive up to CHF 300 per calendar year towards medical advice provided via a chargeable hotline or online service, such as the children's hotline at the children's hospital or the online medical consulting service offered by University Hospital Zurich.


  • You can show that you incurred these expenses by sending us the relevant phone bill or invoice from the online service.
  • The advice came from a service provider approved by us.

Product information: