Cancel Helsana insurance

Would you like to cancel your basic or supplementary insurance with Helsana? You can find all the important information and documents for this here.

How it works

Send us a written, signed notice of cancellation before the end of the notice period:

-       Helsana Insurance Company Ltd, IDPH Cancellations, P.O. Box, 8081 Zurich

or

-       idph.kuendigungseingang@helsana.ch

Please note the different notice periods for basic and supplementary insurance.

We answer your questions about cancelling.
058 340 13 26Monday to Friday, 8 a.m. to 6 p.m. (rates according to provider)
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Important information about cancelling

You can cancel supplementary insurance with effect from 31 December of each year and switch to another health insurance company in Switzerland. Three months' notice of cancellation must be given. Notice of cancellation must reach us by no later than the last working day in September. If the insurance premium changes, a one-month notice period applies from the date of notification of the change. In this case, notice of cancellation must reach us by no later than the last working day in November.

You can cancel basic insurance with effect from 31 December of each year and switch to another health insurance company in Switzerland, provided that you have no outstanding premium invoices and can produce confirmation of subsequent insurance. There is a one-month notice period.  Notice of termination must reach us by no later than the last working day in November.

If you have taken out a BASIS policy with the statutory minimum deductible of CHF 300 (and without a deductible for children), you have the additional option of terminating it on 30 June, provided that you have no outstanding premium invoices and can produce confirmation of subsequent insurance. The notice period for cancellation is three months. In this case, notice of cancellation must accordingly reach us by no later than the last working day in March.

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