BeneFit PLUS Telmed

In the event of health problems, always call the independent Centre for Telemedicine first: 0800 800 090. This way, you can get medical assistance around the clock as well as an attractive premium discount.

  • 24/7 free, binding medical advice by telephone
  • Digital services like symptom checker and video consultation
  • Attractive premium discount

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Your premium

Gross premium 0
Environmental tax 0
Net premium 0

How BeneFit PLUS Telmed works

Whether a treatment measure, referral to a specialist or admission to hospital, the Telemedicine Centre is your first port of call. The suggested treatment is binding.

  • Illness or accident
  • Telemedicine centre
  • Further treatment

Emergency: in an emergency, always go directly to an emergency doctor or a hospital.

  • Emergency
  • Emergency doctor or hospital
  • Telemedicine centre

Please note: You must subsequently inform the telemedicine health care of any such emergencies.

Your exclusive benefits with Helsana

  • Everything to hand at all times with the myHelsana app
  • Quick and easy reimbursement
  • Round-the-clock medical advice with Medi24
  • Access to BetterDoc: find the specialist you need fast
  • Collect points with Helsana+ and receive up to CHF 75 per year

Insured benefits

The benefits are the same for all basic insurance models. With the Telemedicine model, we will reimburse you the following benefits after deduction of the statutory co-payment (deductible/excess/hospital cost contribution).

You receive the costs of a stay, care and treatment in a general ward (multi-bed room).

In an emergency, you will receive the respective social tariff schedule in the EU/EFTA country. In all other countries, we will cover a maximum of twice the amount insured in Switzerland. 

You receive 50% of the costs for transport, up to CHF 500 per calendar year. We will reimburse 50% of the costs for rescue operations, up to CHF 5,000 per calendar year.

You receive the costs of medically prescribed medication on the specialities list.

You receive the costs according to the tariff of the recognised specialist for the whole of Switzerland.

You receive the costs according to the tariff of the recognised specialist for the whole of Switzerland.

You receive the costs for certain preventive examinations and measures.

You receive the costs of medically prescribed aids and apparatus up to the maximum amount specified by law.

You receive the costs of examinations and birth preparation measures.

You receive contributions towards the costs for care at home (Spitex) and in a nursing home.

You receive CHF 10 per day for balneotherapy at recognised therapeutic spas in Switzerland.

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Frequently asked questions

Under the Swiss Health Insurance Act (KVG), health insurance is compulsory for anyone living in Switzerland. It provides basic medical care in the event of illness, accidents and maternity.

The scope of benefits it covers is regulated by law. This means you receive exactly the same benefits from every health insurer in Switzerland.

  • Whatever the time of day or night and wherever you happen to be, you can get medical support by telephone around the clock from the Telemedicine Centre.
  • Digital services like symptom checker and video consultation
  • Medical advice can be provided in French, German, Italian and English.
  • Your medical treatment is coordinated optimally and unnecessary examinations are avoided.
  • This allows you to benefit from an attractive premium discount.


Good to know: for acute medical concerns you can also access digital support via the client portal and the myHelsana app, e.g. using the symptom checker and the medical video consultation. You can also view past and planned treatments at any time. What’s more, you can use the BetterDoc service free of charge to find the right specialists and notify the Telemedicine Centre of the recommendation. BetterDoc can also help in the event of any doubts regarding ongoing treatment, e.g. prior to any treatment.

This is possible for certain illnesses. The healthcare professional or doctor at the telemedicine centre will be happy to discuss this with you.

The healthcare professional or doctor at the telemedicine centre will discuss the referral with you and suggest several appropriate doctors in your area. You can then select one of the suggested doctors. If you already have a GP practice, you will be referred to this practice.

You can send photos and have these assessed by a doctor. On request, the medical consultation can also take place via video conferencing.

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Other models under basic insurance

Helsana offers basic insurance as a standard version as well as four alternative models. The benefits are the same for all models.

Calculate premium

Please select your gender
Please enter a date of birth between 19.04.1904 and yesterday
Please enter your postcode or place of residence

BASIS

You have a free choice of doctor at all times.

BeneFit PLUS General Practitioner

The GP or HMO group practice is your first port of call.

BeneFit PLUS Flexmed

You choose your first point of contact: your general practitioner or the telemedicine centre.

PREMED-24

Call the Medi24 medical advice hotline before any visit to the doctor.

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