BeneFit PLUS Telmed

Always first call the free hotline of the independent telemedicine centre on 0800 800 090 in the event of a health problem. This gives you medical assistance around the clock and save 15% on your health insurance premium.

  • Free binding advice
  • Advice hotline available around the clock
  • 15% discount on your insurance premium

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How BeneFit PLUS Telmed works

Whether treatment, referral to a specialist or admission to hospital: the telemedicine centre is your first port of call. The suggested treatment is considered to be binding.

  • Illness or accident
  • Telemedicine centre
  • Further treatment

Exception: in an emergency, always go directly to an emergency doctor or a hospital.

  • Emergency
  • Emergency doctor or hospital
  • Telemedicine centre

Insured benefits

The benefits are the same for all basic insurance models. With the Telemedicine model, we will reimburse you the following benefits after deduction of the statutory co-payment (deductible/excess/hospital cost contribution).

You receive the costs of a stay, care and treatment in a general ward (multi-bed room).

In an emergency, you will receive the respective social tariff schedule in the EU/EFTA country. In all other countries, we will cover a maximum of twice the amount insured in Switzerland. 

You receive 50% of the costs for transport, up to CHF 500 per calendar year. We will reimburse 50% of the costs for rescue operations, up to CHF 5,000 per calendar year.

You receive the costs of medically prescribed medication on the specialities list.

You receive the costs according to the tariff of the recognised specialist for the whole of Switzerland.

You receive the costs according to the tariff of the recognised specialist for the whole of Switzerland.

You receive the costs for certain preventive examinations and measures.

You receive the costs of medically prescribed aids and apparatus up to the maximum amount specified by law.

You receive the costs of examinations and birth preparation measures.

You receive contributions towards the costs for care at home (Spitex) and in a nursing home.

You receive CHF 10 per day for balneotherapy at recognised therapeutic spas in Switzerland.

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Frequently asked questions

Under the Swiss Health Insurance Act (KVG), health insurance is compulsory for anyone living in Switzerland. It provides basic medical care in the event of illness, accidents and maternity.

The scope of benefits it covers is regulated by law. This means you receive exactly the same benefits from every health insurer in Switzerland.

  • Whatever the time of day or night and wherever you happen to be, you can receive medical support by phone round the clock.
  • No need to arrange an appointment.
  • Medical advice can be provided in French, German, Italian and English.
  • Your medical treatment is coordinated optimally and unnecessary examinations are avoided.
  • You receive a 15% discount on your basic insurance premium.

This is possible for certain illnesses. The healthcare professional or doctor at the telemedicine centre will be happy to discuss this with you.

The healthcare professional or doctor at the telemedicine centre will discuss the referral with you and suggest several appropriate doctors in your area. You can then choose one of the suggested doctors.

Yes, if the healthcare professional or doctor at the telemedicine centre thinks this would be helpful.

You will receive a link via SMS or e-mail after the telephone consultation. The link will take you to a secure area of the telemedicine centre website, where you can upload your photo. The doctor will examine the photo within four hours and initiate any further measures that are necessary.

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Other models under basic insurance

Helsana offers basic insurance as a standard version as well as three alternative models. The benefits are the same for all models.

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Please enter a date of birth between 20.10.1900 and yesterday
Please enter your postcode or place of residence

BASIS

You have a free choice of doctor at all times.

BeneFit PLUS General Practitioner

The GP or HMO group practice is your first port of call.

PREMED-24

Call the medical advice hotline before any visit to the doctor.

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