PRIMEO
Would you like to decide who performs your outpatient procedures, too? With PRIMEO outpatient hospital insurance , you benefit from a free choice of doctor, enhanced comfort and additional benefits – it’s a logical addition to basic insurance.
What is PRIMEO?
PRIMEO is outpatient hospital insurance. It supplements basic insurance for outpatient procedures (treatment in hospital without an overnight stay).
You have a free choice of doctor and can choose a specialist you trust – in Switzerland or abroad. Our cost approval is required for outpatient procedures abroad.
PRIMEO is suitable for anyone who values a free choice of doctor, more peace and quiet, personal support (household help, childcare) and medical innovations – including for outpatient treatment. It provides coverage for outpatient operations or an outpatient birth, medical checkups and state-of-the-art treatment methods.
Insured benefits
PRIMEO supplements your basic insurance for outpatient procedures at our recognised PRIMEO partner hospitals. You receive additional benefits such as household help or transport costs that go beyond the statutory benefits:
First-class service for claims under PRIMEO
Call Customer service 
Receiving advice 
Consult specialists
- Planning an outpatient procedure or medical checkup? Give us a call on 0844 80 81 82 to ensure that you will benefit from PRIMEO.
- We will answer your questions and discuss the next steps.
- You select your specialist and receive the benefit.
Advantages for supplementary insurance policyholders
Frequently asked questions about outpatient hospital insurance
Thanks to the latest advances in medicine, more and more operations – e.g. to treat bunions, hernias, tendinitis or tennis elbow, tonsillectomies, or knee arthroscopies – are being performed on an outpatient basis. This means you leave the hospital on the same day.
In terms of outpatient procedures, basic insurance pays for basic medical services, just like for treatment in a doctors’ office. Your general, semi-private or private supplementary hospital insurance only covers inpatient treatments that require you to stay in hospital for at least one night. As a result, the advantages of your supplementary hospital insurance do not apply to outpatient operations: no free choice of doctor, no private or semi-private comfort in a two-bed or single room, no free choice of hospitals.
PRIMEO bridges this gap, enabling you to enjoy the benefits of semi-private or private insurance when receiving outpatient treatment.
Yes. With PRIMEO, you can also benefit from a free choice of doctor for outpatient and planned procedures abroad. However, outpatient hospital insurance does not pay for inpatient hospital stays. You need to obtain our cost approval in advance. Call us: 0844 80 81 82
With outpatient procedures, it is not medically necessary to stay in hospital overnight. Nevertheless, many patients may find it sensible to stay overnight before or after the procedure, such as if they live far away or the procedure is being performed early in the morning. They will then be more rested and their health more stable.
With PRIMEO, you can stay in a hotel recommended to you by the hospital instead of in a hospital.
Precisely because you leave hospital the same day, it is important that you feel completely comfortable both before and after the procedure. Thanks to the comfort benefits of outpatient hospital insurance, your hospital stay will be as comfortable as possible. This way, you can go home in the evening feeling safe and reassured.
You can take out outpatient hospital insurance if you officially reside in Switzerland and receive an acceptance from us following a medical examination (form with questions about your health).
A waiting period is the time from the commencement of the contract during which you are not yet entitled to claim insurance benefits. The waiting period for supplementary hospital insurance only applies to the birth:
there is a waiting period of 365 days in the case of maternity. That means you cannot claim benefits before the end of the first insurance year. This also applies to pre-existing pregnancies. In other words, in the first year, your maternity stay in a hospital would only be covered through basic insurance – for childbirth and postpartum care, for instance. Basic insurance covers the cost of a stay, care and treatment in a general ward (multi-bed room) in a hospital in your canton of residence. For out-of-canton hospitals, the tariff in your canton of residence is taken as the maximum cost limit.
Benefits in the event of illness or accident are covered from the start of the insurance. In this instance, there is no waiting period and you always have a free choice of hospitals.
If multiple people in your household are insured under the same contract, you can benefit from our family discount on supplementary insurance:
- 5% discount for two or more people
- 10% discount for three or more people
Take out PRIMEO now and benefit from a free choice of doctor, enhanced comfort and additional benefits for outpatient procedures.
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