Quick help with health complaints – at a Helsana partner pharmacy
Does your eye burn, your ear hurt or your skin itch? Our partner pharmacies will be at your service throughout Switzerland from 2026 – even without an appointment. You will receive rapid treatment for simple, acute complaints – in a separate consultation room if necessary. We will cover the costs for you.
Many complaints can be treated effectively in a pharmacy. This saves you time and money. It also reduces supply shortages.
It’s very easy:
- Do you have an acute health concern? Contact one of our partner pharmacies directly.
- Our partner pharmacies will provide you with comprehensive advice.
- If necessary, you will be treated in a separate consultation room. Straightforwardly and without long waiting times.
If the Helsana partner pharmacy is not able to conclusively resolve your health problem, proceed as usual in accordance with your basic insurance model.
The pharmacy as another point of contact – your benefits:
-
-
Discreet consultation in a separate room
For conditions such as skin problems or eye infections. -
Treatment by healthcare professionals
A pharmacist or a specially trained professional will provide you with an in-depth consultation based on a guideline. -
Certain prescription medications without a doctor’s prescription
For example, disinfectant eye drops for conjunctivitis. -
Payment of costs for an in-depth consultation
For customers with the alternative basic insurance models BeneFit PLUS Telemedicine, BeneFit PLUS Flexmed and PREMED-24, if the pharmacist considers an in-depth consultation necessary. You do not pay any deductible or excess. This does not include additional costs such as medication or other benefits.
How to save money with our partner pharmacies
Do you have the basic insurance model BeneFit PLUS Telemedicine, BeneFit PLUS Flexmed or PREMED-24? Then we will cover the costs of the in-depth consultation. You do not pay any deductible or excess. This does not include additional costs such as medication or other benefits.
Other insurance models may require a co-payment. In most cases, this is lower than for other points of contact such as GPs.
If your medical concern is treated at the pharmacy, you save the cost of a visit to the doctor.
Find a Helsana partner pharmacy near you
Use the Pharmacists’ Association’s search feature to find Helsana partner pharmacies (Amavita, medbase, Coop Vitality and Sun Store) near you:
(Only Helsana partner pharmacies are shown via this link.)
Compassana – everything in one app
On request, the partner pharmacy can provide you with information about your treatment, including documented medications and therapies, directly in your Compassana app. Check your complaints anytime and anywhere with the symptom checker, find partner pharmacies near you, book appointments and submit your medical history in advance for optimal treatment in person.
Not yet registered with Compassana?
Frequently asked questions
Many acute complaints can be treated at the pharmacy, including:
- Eye irritation (e.g. conjunctivitis)
- Ear, nose and throat problems (e.g. middle ear infections)
- Skin problems (e.g. rashes and skin changes)
- Gastrointestinal problems (e.g. diarrhoea)
- Allergic symptoms (e.g. hay fever)
- Asthma
- Cystitis
- Hair loss in men
- Erectile dysfunction
No, you can go to a partner pharmacy without prior arrangement. If you require further treatment from a doctor or specialist after your treatment at the pharmacy, proceed as usual according to your model.
Yes. Since 2019, pharmacies have been able to supply prescription medications directly without a medical prescription at their discretion for a range of complaints.
If a partner pharmacy is unable to help in your specific case, proceed as usual in accordance with your basic insurance model and coordinate your next steps with the Telemedicine Centre or your GP.
No. Although all pharmacies in Switzerland offer a wide range of medical services, only Helsana partner pharmacies also guarantee access to separate consultation rooms, options for advanced diagnostic examinations and a connection to our digital systems (Compassana).
You can find our partner pharmacies using the Pharmacists' Association’s search feature.
Children and babies often need different treatments to adults. Although going to the pharmacy may be enough for some complaints, the partner pharmacy does not replace the paediatrician’s practice. However, you can always seek advice from a partner pharmacy to get an initial assessment.
For customers with the alternative basic insurance models BeneFit PLUS Telemedicine, BeneFit PLUS Flexmed and PREMED-24, in-depth consultations are free of charge. Customers with other models may have to pay a co-payment. The partner pharmacy will inform you about the costs. If further medications or aids (e.g. dressings) are required for the treatment, these will be subject to charge as usual.
An in-depth consultation is provided at the pharmacy based on a guideline. All guidelines have been developed in collaboration between doctors and pharmacists according to scientific criteria. After the in-depth consultation, the right medication can be dispensed. Minor injuries are treated professionally. Afterwards, your health history will be discussed and any questions you may have will be answered.
No. Partner pharmacies are not permitted to refer you to a specialist directly. If necessary, you must contact your coordinating point of contact according to your insurance model for further treatment.
The in-depth consultation in a separate room will only be carried out if the pharmacist considers it necessary. This is the result of a joint discussion.
Yes. All customers can seek advice on complaints and health-related issues from a partner pharmacy. Costs may be incurred for the consultation. If you have the basic insurance model BeneFit PLUS Flexmed, BeneFit PLUS Telmed or PREMED-24, these costs will be covered by Helsana.
The first thing you do at the partner pharmacy is show your health insurance card. The pharmacy staff will use this to identify your basic insurance model.
Do you have questions?
We're here to help.