Case Management and assessment management

Our Helsana Case Management will help if you find yourself in a difficult life situation. And our assessment management will advise you on all questions concerning a hospital stay.

Case Management – personal support for you

Often, an illness can also impact your financial situation, your job and, not least, your social life. In this case, a personal Case Manager can provide you with comprehensive support and advice. The aim is to seek out the best possible solutions together and to stabilise your life situation over the longer term. We work with you to get to the bottom of the problems and identify where action is needed. The Case Manager coordinates and mediates between the offices involved, insurance companies, doctors and your employer. 

Good to know

You benefit from this free offer under compulsory basic insurance. Would you like to learn more? Then contact Case Management - Functional Management.

Further information

e-Paper «Customers without occupational reintegration» (only available in German) e-Paper «Occupational reintegration after an illness» (only available in German)

Assessment management – support from hospital admission until your return to work

Our case managers will support you in all matters relating to your hospital stay and will check your doctor’s application for reimbursement of costs. We will provide you with detailed and verified information about services and offers from hospitals, convalescent facilities and rehabilitation clinics. We also inform you about outpatient programmes and service offers for inpatient acute and follow-up care.

Free advice on hospitalisation
0844 80 81 82Monday to Friday, 8 a.m. - 6 p.m. (Swiss fixed network local rate / mobile rates charged by the provider)
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