Case management / Individual case management

Helsana Case Management is how we work for Helsana customers like you when you're in a difficult life situation. You benefit from this offer under compulsory basic insurance. It's optional and free of charge.

Do you need inpatient or outpatient surgery? Do you have questions about rehabilitation or balneotherapy? Our case advisors give you moral and practical support from your arrival at the hospital to your return home.

Case advisors

Case advisors provide expert advice

As experts in this field, we are familiar with service providers such as hospitals, therapeutic spas and rehabilitation clinics. That's why we can provide you with detailed and verified information about their services and offers.

We let you know about their outpatient programmes as well as all service offers for inpatient acute and follow-up care. We also support you with fast, streamlined processing and answer your questions about hospital financing and cost recovery. In addition, we check your doctor's application for reimbursement of costs.

We offer you advice and personal support

Benefit from our extensive know-how in inpatient acute and follow-up care and from our medical and insurance expertise – we are care experts. We provide targeted advice throughout Switzerland which meets your individual needs and support in coordinating treatment options.