To get the most out of this application, please observe the following technical information and minimum operating requirements. Content and functions are optimised for use with the following browsers: Safari 12+, Chrome 71+, Firefox 55+, Edge 83+
For private individuals
  • Blog
  • myHelsana
  • Search
  • For private individuals
  • For companies
  • Helsana Group
Helsana
  • Insurance
  • Knowledge centre
  • Services
  • Contact

  • Home page
  • Insurance
  • Knowledge centre
  • Services
  • Contact

  • Home page
  • Your Company
  • Our offers
  • Services
  • Contact

  • Home page
  • About us
  • Media & publications
  • Jobs
  • For service providers
  • Blog
  • myHelsana
  • Search
  • Overview
  • Documents and downloads
  • Facts and information sheets
  • Documents and downloads
  • Services
  • Send in invoices
  • Change address
  • All services
  • Sections
  • For private individuals
  • For companies
  • Helsana Group
  • Helsana
  • About us
  • Jobs & Career
  • Media & publications
  • myHelsana
  • Premium calculator
  • Newsletter
  • DE
  • EN
  • FR
  • IT
  • Publication details
  • Data protection
  • Legal information

Facts and information sheets

Here you can find all important information sheets to save and print.

  • Refunds
    Explanations on the procedure of refunds
    PDF 40.09 KB
  • Benefit statement
    An explanation of our benefit statements
    PDF 93.79 KB

  • New from January 2021 – Helsana
    Changes for Helsana clients from 1 January 2021
    PDF 121.27 KB

  • Rebalance in your breaks (in German)
    Only available in German, French and Italian
    PDF 217.92 KB
  • Ergonomics in the workplace and in everyday life
    PDF 9.72 MB

  • ALBERGO contract hospitals
    Applies to HOSPITAL ALBERGO supplementary hospital insurance (valid from 01.01.2021)
    PDF 95.19 KB
  • List of Helsana KVG contract hospitals
    Applies to HOSPITAL PLUS/COMFORT, HOSPITAL PLUS/COMFORT BONUS, HOSPITAL PLUS/COMFORT CLASSICA, HOSPITAL ECO, HOSPITAL FLEX, LIMITA, OMNIA, HOSPITAL EXTRA, VARIA, HOSPITAL Semi-private and HOSPITAL Private supplementary hospital insurance
    PDF 127.51 KB
  • List of hospitals without full cost coverage
    Applies to HOSPITAL PLUS/COMFORT, HOSPITAL PLUS/COMFORT BONUS, HOSPITAL PLUS/COMFORT CLASSICA, HOSPITAL ECO, HOSPITAL FLEX and OMNIA supplementary hospital insurance
    PDF 21.83 KB
  • List of hospitals and attending physicians without cost coverage
    Applies to HOSPITAL Semi-private and HOSPITAL Private supplementary hospital insurance
    PDF 101.04 KB
  • Partner clinics of the Helsana group
    Overview of our partner clinics by region
    PDF 564.74 KB
  • Hospital admission brochure
    Everything you need to know before admission to the hospital
    PDF 2.15 MB

  • Comprehensive advice on every insurance issue
    Insurance advice from a single source
    PDF 556.58 KB

  • Aids and equipment
    Applies to the supplementary health care insurance TOP, COMPLETA and OMNIA
    PDF 201.68 KB
  • Reusable aids and equipment
    Applies to the supplementary health care insurance TOP, COMPLETA and OMNIA
    PDF 197.11 KB

  • Recommendations for your home medicine cabinet
    Compiled by Dr. Simone Erni, Medix
    PDF 51.93 KB
  • Additional list to LPPV
    Applies to TOP and OMNIA supplementary health care insurance
    PDF 34.55 KB
  • Recognised remedies in complementary medicine
    PDF 71.84 KB

  • Recognised innovations & Genetic counselling
    Applies to PRIMEO supplementary health care insurance
    PDF 52.4 KB
  • Recognised health promotion courses
    Applies to the supplementary health care insurance SANA and COMPLETA
    PDF 74.68 KB
  • Recognised preventative measures
    Applies to the supplementary health care insurance SANA and COMPLETA
    PDF 124.54 KB
  • Recognised special forms of treatment
    Applies to TOP, COMPLETA and OMNIA supplementary health care insurance
    PDF 126.37 KB
  • Recognised therapeutic methods in complementary medicine
    PDF 104.5 KB

  • Schedule of premiums
    Applies to alternative insurance models BASIS BONUS and BeneFit
    PDF 1.36 MB
  • Overview of premiums EU/EFTA
    Publisher: Federal Office of Public Health (BAG) - only available in German, French and Italian
    PDF 483.15 KB

  • Recognised providers of medical hotline and online services
    Applies to PRIMEO supplementary health care insurance - only available in German, French and Italian
    PDF 80.96 KB
  • Recognised therapeutic spas
    Applies to compulsory basic insurance - only available in German, French and Italian
    PDF 20.94 KB
  • Recognised establishments PRIMEO
    Applies to PRIMEO supplementary health care insurance - only available in German, French and Italian
    PDF 163.65 KB
  • Birthing centres
    "Birthing centres not listed in cantonal hospital lists - only available in German, French and Italian "
    PDF 53.73 KB

  • Recommendations for your travel first-aid kit
    Compiled by Dr. Simone Erni, Medix - only available in German, French and Italian
    PDF 57.1 KB
  • Customer Services International
    Wherever your travels take you, you can rely on our complete support
    PDF 2.27 MB
  • Packing list for trips
    Helsana wishes you a great holiday
    PDF 1.74 MB

  • Benefits and services
    Benefits and services at a glance
    PDF 2.17 MB

Do you have questions?

We're here to help.

Contact us