Facts and information sheets
Here you can find all important information sheets to save and print.
All about finance
Refunds
Explanations on the procedure of refunds
PDF
40.09 KB
Benefit statement
An explanation of our benefit statements
PDF
108.17 KB
Customer information
New from January 2022 – Helsana
Changes for Helsana clients from 1 January 2022
PDF
384.24 KB
Ergonomics
Rebalance in your breaks (in German)
Only available in German, French and Italian
PDF
217.92 KB
Ergonomics in the workplace and in everyday life
PDF
9.71 MB
Hospitals
ALBERGO contract hospitals
Applies to HOSPITAL ALBERGO supplementary hospital insurance (valid from 01.07.2021)
PDF
20.59 KB
List of Helsana KVG contract hospitals
Applies to HOSPITAL PLUS/COMFORT, HOSPITAL PLUS/COMFORT BONUS, HOSPITAL PLUS/COMFORT CLASSICA, HOSPITAL ECO, HOSPITAL FLEX, LIMITA, OMNIA, HOSPITAL EXTRA, VARIA, HOSPITAL Semi-private and HOSPITAL Private supplementary hospital insurance
PDF
69.96 KB
List of hospitals without full cost coverage
Applies to HOSPITAL PLUS/COMFORT, HOSPITAL PLUS/COMFORT BONUS, HOSPITAL PLUS/COMFORT CLASSICA, HOSPITAL ECO, HOSPITAL FLEX and OMNIA supplementary hospital insurance
PDF
21.9 KB
List of hospitals and attending physicians without cost coverage
Applies to HOSPITAL Semi-private and HOSPITAL Private supplementary hospital insurance
PDF
100.14 KB
Partner clinics of the Helsana group
Overview of our partner clinics by region
PDF
564.74 KB
Hospital admission brochure
PDF
2.16 MB
Insurance advice
Comprehensive advice on every insurance issue
Insurance advice from a single source
PDF
550.17 KB
Medical aids and equipment
Aids and equipment
Applies to the supplementary health care insurance TOP, COMPLETA and OMNIA
PDF
256.72 KB
Reusable aids and equipment
Applies to the supplementary health care insurance TOP, COMPLETA and OMNIA
PDF
254.95 KB
Medication
Recommendations for your home medicine cabinet
Compiled by Dr. Simone Erni, Medix
PDF
51.93 KB
Additional list to LPPV
Applies to TOP and OMNIA supplementary health care insurance
PDF
93.95 KB
Recognised remedies in complementary medicine
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
90.06 KB
Methods
Recognised innovations & Genetic counselling
Applies to PRIMEO supplementary health care insurance
PDF
52.32 KB
Recognised health promotion courses
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
142.31 KB
Recognised preventative measures
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
114.9 KB
Recognised special forms of treatment
Applies to TOP, COMPLETA and OMNIA supplementary health care insurance
PDF
114.23 KB
Recognised therapeutic methods in complementary medicine
Applies to the supplementary health care insurance SANA, COMPLETA and COMPLETA EXTRA
PDF
69.24 KB
Premium tables
Schedule of premiums
Applies to alternative insurance models BASIS BONUS and BeneFit
PDF
1.36 MB
Overview of premiums EU/EFTA
Publisher: Federal Office of Public Health (BAG) - only available in German, French and Italian
PDF
475.64 KB
Service providers
Recognised providers of medical hotline and online services
PDF
67.12 KB
Recognised therapeutic spas
Applies to compulsory basic insurance - only available in German, French and Italian
PDF
20.94 KB
Recognised establishments PRIMEO
Applies to PRIMEO supplementary health care insurance - only available in German, French and Italian
PDF
99.07 KB
Birthing centres
"Birthing centres not listed in cantonal hospital lists - only available in German, French and Italian "
PDF
53.73 KB
Travel
Recommendations for your travel first-aid kit
Compiled by Dr. Simone Erni, Medix - only available in German, French and Italian
PDF
57.1 KB
Customer Services International
Wherever your travels take you, you can rely on our complete support
PDF
2.28 MB
Packing list for trips
Helsana wishes you a great holiday
PDF
1.74 MB
Benefits and services
Benefits and services
Benefits and services at a glance
PDF
5.72 MB
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