Facts and information sheets
Here you can find all important information sheets to save and print.
All about finance
Refunds
Explanations on the procedure of refunds
PDF
41.05 kB
Benefit statement
An explanation of our benefit statements
PDF
110.77 kB
Customer information
New from January 2025
Changes for Helsana clients from 1 January 2025
PDF
469.35 kB
Ergonomics
Rebalance in your breaks (in German)
Only available in German, French and Italian
PDF
223.15 kB
Ergonomics in the workplace and in everyday life
PDF
10.18 MB
Hospitals
List of hospitals and attending physicians without cost coverage
Applies to HOSPITAL Semi-private, HOSPITAL Private and HOSPITAL FLEX (AIC Edition 2025) supplementary hospital insurance
PDF
100.95 kB
List of hospitals without additional benefits governed by a contract
Applies to HOSPITAL ECO, HOSPITAL FLEX (AIC Edition 2012 / 2014) and OMNIA supplementary hospital insurance
PDF
110.75 kB
List of hospitals with an excess
Applies to HOSPITAL PLUS/COMFORT, HOSPITAL PLUS/COMFORT BONUS and HOSPITAL PLUS/COMFORT CLASSICA supplementary hospital insurance
PDF
97.74 kB
List of Helsana KVG contract hospitals
Applies to HOSPITAL PLUS/COMFORT, HOSPITAL PLUS/COMFORT BONUS, HOSPITAL PLUS/COMFORT CLASSICA, HOSPITAL ECO, HOSPITAL FLEX (AIC Edition 2012 / 2014), LIMITA, OMNIA, HOSPITAL EXTRA, VARIA, HOSPITAL Semi-private, HOSPITAL Private and HOSPITAL FLEX (AIC Edition 2025) supplementary hospital insurance
PDF
146.51 kB
Hospital List HOSPITAL ALBERGO
Supplementary Hospital Insurance
PDF
87.57 kB
Hospital admission brochure
PDF
2.26 MB
Medical aids and equipment
Aids and Equipment
Applies to the supplementary health care insurance TOP, COMPLETA and OMNIA
PDF
118.69 kB
Reusable aids and equipment
Applies to the supplementary health care insurance TOP, COMPLETA and OMNIA
PDF
261.07 kB
Medication
Recommendations for your home medicine cabinet
Compiled by Dr. Simone Erni, Medix
PDF
53.18 kB
Additional list to LPFA
TOP / OMNIA
PDF
103.02 kB
Recognised remedies in complementary medicine
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
92.23 kB
Methods
Recognised PRIMEO innovations
PDF
76.12 kB
Recognised health promotion measures
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
174.37 kB
Recognised preventative measures
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
120.56 kB
Recognised special forms of treatment
Applies to TOP, COMPLETA and OMNIA supplementary health care insurance
PDF
130.62 kB
Recognised therapeutic methods in complementary medicine
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
1.12 MB
Service providers
Recognised providers of medical hotline and online services
PDF
68.73 kB
Recognised therapeutic spas
Applies to compulsory basic insurance - only available in German, French and Italian
PDF
21.44 kB
Recognised PRIMEO partners
Applies to PRIMEO supplementary health care insurance - only available in German, French and Italian
PDF
280.52 kB
Travel
Recommendations for your travel first-aid kit
Compiled by Dr. Simone Erni, Medix - only available in German, French and Italian
PDF
58.47 kB
Customer Services International
Wherever your travels take you, you can rely on our complete support
PDF
2.39 MB
Packing list for trips
Helsana wishes you a great holiday
PDF
40.4 kB
Benefits and services
Benefits and services
Benefits and services at a glance
PDF
1.2 MB
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