Facts and information sheets
Here you can find all important information sheets to save and print.
All about finance
Refunds
Explanations on the procedure of refunds
PDF
41.05 kB
Benefit statement
An explanation of our benefit statements
PDF
110.77 kB
Customer information
New from January 2023
Changes for Helsana clients from 1 January 2023
PDF
171.44 kB
Ergonomics
Rebalance in your breaks (in German)
Only available in German, French and Italian
PDF
223.15 kB
Ergonomics in the workplace and in everyday life
PDF
10.18 MB
Hospitals
ALBERGO contract hospitals
Applies to HOSPITAL ALBERGO supplementary hospital insurance (valid from 01.07.2022)
PDF
30.77 kB
List of Helsana KVG contract hospitals
Applies to HOSPITAL PLUS/COMFORT, HOSPITAL PLUS/COMFORT BONUS, HOSPITAL PLUS/COMFORT CLASSICA, HOSPITAL ECO, HOSPITAL FLEX, LIMITA, OMNIA, HOSPITAL EXTRA, VARIA, HOSPITAL Semi-private and HOSPITAL Private supplementary hospital insurance
PDF
73.59 kB
List of hospitals without full cost coverage
Applies to HOSPITAL PLUS/COMFORT, HOSPITAL PLUS/COMFORT BONUS, HOSPITAL PLUS/COMFORT CLASSICA, HOSPITAL ECO, HOSPITAL FLEX and OMNIA supplementary hospital insurance
PDF
41.27 kB
List of hospitals and attending physicians without cost coverage
Applies to HOSPITAL Semi-private and HOSPITAL Private supplementary hospital insurance
PDF
21.42 kB
Partner clinics of the Helsana group
Overview of our partner clinics by region
PDF
578.29 kB
Hospital admission brochure
PDF
2.26 MB
Medical aids and equipment
Aids and equipment
Applies to the supplementary health care insurance TOP, COMPLETA and OMNIA
PDF
262.89 kB
Reusable aids and equipment
Applies to the supplementary health care insurance TOP, COMPLETA and OMNIA
PDF
261.07 kB
Medication
Recommendations for your home medicine cabinet
Compiled by Dr. Simone Erni, Medix
PDF
53.18 kB
Additional list to LPPV
Applies to TOP and OMNIA supplementary health care insurance
PDF
96.21 kB
Recognised remedies in complementary medicine
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
92.23 kB
Methods
Recognised PRIMEO innovations
Applies to PRIMEO supplementary health care insurance
PDF
90.78 kB
Recognised health promotion courses
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
159.84 kB
Recognised preventative measures
Applies to the supplementary health care insurance SANA and COMPLETA
PDF
117.66 kB
Overview of recognised forms of treatment
Applies to TOP, COMPLETA and OMNIA supplementary health care insurance
PDF
123.55 kB
Recognised therapeutic methods in complementary medicine
Applies to the supplementary health care insurance SANA, COMPLETA and COMPLETA EXTRA
PDF
72.49 kB
Procare
Comprehensive advice on every insurance issue
Insurance advice from a single source – Only available in German, French and Italian
PDF
757.01 kB
Service providers
Recognised providers of medical hotline and online services
PDF
68.73 kB
Recognised therapeutic spas
Applies to compulsory basic insurance - only available in German, French and Italian
PDF
21.44 kB
Recognised establishments PRIMEO
Applies to PRIMEO supplementary health care insurance - only available in German, French and Italian
PDF
200.03 kB
Travel
Recommendations for your travel first-aid kit
Compiled by Dr. Simone Erni, Medix - only available in German, French and Italian
PDF
58.47 kB
Customer Services International
Wherever your travels take you, you can rely on our complete support
PDF
2.39 MB
Packing list for trips
Helsana wishes you a great holiday
PDF
40.4 kB
Benefits and services
Benefits and services
Benefits and services at a glance
PDF
2.19 MB
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