Your hospital stay – information and advice

Do you have to go into hospital soon? Then you’re likely to have a lot of questions. Find out here how outpatient and inpatient procedures work and what should go in your hospital bag. We’ll also tell you how we support you during your hospital stay.

If you’re going into hospital for an examination, or for treatment or an operation, then you’ll probably have lots of questions. From the choice of hospital and your packing list to insured benefits and costs: we’re here to provide you with helpful information on all relevant topics. Would you like a one-to-one consultation? Then our Case Advisors will be happy to help you. They provide you with information relating to all of your concerns and support you before, during and after your hospital stay. So you can prepare for your procedure with peace of mind.

Expert second opinion

Here’s how to get an expert second opinion from Helsana in the event of illness or accident.

Find out what “outpatient” and “inpatient” mean and how the procedures work here.

Can I choose the hospital myself? What should I put in my hospital bag? Let’s find out.

Household help, the nanny service and KidsCare provide you with relief during your hospital stay.

Find out which benefits you get with HOSPITAL Semi-Private and Private insurance.

Your insurance for hospital stays

Whether you have to go into hospital as part of a planned stay or as an emergency admission, you are in good hands with our insurance policies. Find out more about the costs we cover in hospital.

HOSPITAL Semi-Private

Full payment of costs in a semi-private ward including free choice of doctor and hospital in Switzerland.


Full payment of costs in a private ward including free choice of doctor and hospital in Switzerland.


Free choice of doctor and comfort benefits for outpatient procedures in recognised partner institutions.

Show all insurance benefits


Free advice on hospitalisation
0844 80 81 82Monday to Friday, 8 a.m. - 6 p.m. (Swiss fixed network local rate / mobile rates charged by the provider)

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