Advantages for members with semi-private and private insurance
Members with semi-private and private insurance enjoy exclusive benefits: swift access to medical services, greater certainty thanks to an expert second opinion, free overnight accommodation for family members, and a range of additional services on maternity.
Expert second opinion
Do you want a second opinion on your diagnosis or the treatment of a serious illness or accident? With a supplementary hospital insurance, you benefit from direct access to renowned professors.
Expert second opinion in the event of illness
The expert, a leading Swiss specialist in their field, assesses whether the treatment is in line with state-of-the-art medicine and meets your needs. Their second opinion can help you if you have difficult decisions to make.
Expert second opinion after an accident
As the leading Swiss trauma centre, the Trauma Surgery Clinic at the University Hospital Zurich specialises in the treatment of complex injuries. State-of-the-art technology and close cooperation with other speciality clinics ensure that patients receive comprehensive accommodation and care at the highest level.
The expert second opinion in the event of illness and after an accident includes the right to fast access to an expert in the required medical specialism. We will advise you, inform you about the procedure and contact the clinic for you. We choose the experts. You are not entitled to be treated by a specific expert. The list of experts does not represent an offer and Helsana may amend the list at any time.
Fast Track
If you want to see an ophthalmologist, orthopaedic surgeon or other specialist, you sometimes have to wait months for an appointment. The Fast Track service shortens the waiting time and gets you an appointment with a team specialist at one of our partner clinics in just five business days.
Fast Track is available for the following common conditions or complaints:
|
Complaint area |
Complaint |
|---|---|
|
Eyes |
Impaired vision, eye infection, tunnel vision, cloudiness of the lens, increased pressure in the eye |
|
Ear/nose/throat |
Disturbing snoring, chronic nosebleeds, polyps |
|
Dizziness |
Disturbance of equilibrium, recurring vertigo symptoms, vertigo attacks |
|
Elbows |
Tendinitis |
|
Hand/fingers |
Chronic inflammation/rheumatic disorders, carpal tunnel syndrome, tenosynovitis |
|
Shoulder |
Results of an injury, non-specific recurring shoulder pain |
|
Stomach/intestines |
Inflammation of the stomach lining, colon or duodenum, acid reflux, problems after travelling abroad/parasites |
|
Bladder/prostate |
Prostate problems, incontinence, chronic bladder infections |
|
Rectum |
Haemorrhoids, anal fistulas and fissures, blood in the stool |
|
Gynaecological problems |
Pelvic complaints, endometriosis, myomas |
|
Hips |
Misalignment, abrasion |
|
Knee |
Meniscus, abrasion, torn or overextended ligaments |
|
Foot/toes |
Infections, torn or overextended ligaments, bunions |
|
Veins |
Varicose veins, circulatory disorders, venous insufficiency |
|
Pain when walking |
Peripheral arterial occlusive disease (PAOD) |
|
Pain when exercising |
Common runners' disorders, tennis elbow, shoulder complaints |
|
Allergies |
New hay fever symptoms or other new allergies |
|
Chronic headache/migraine |
|
|
Chronic back pain |
Spinal disc problems, inflammation |
|
Chronic pain |
|
|
Sleep |
Recurring sleep disorders, sleep apnoea |
Partner clinics
These partner clinics offer Fast Track:
- Clinique de La Source, Lausanne
- Clinique Générale-Beaulieu, Geneva
- Ente Ospedaliero Cantonale, Bellinzona
- Hôpital de La Tour, Meyrin
- Kantonsspital Aarau
- Kantonsspital Graubünden, Chur
- Klinik Pyramide am See, Zurich
- Luzerner Kantonsspital (LUKS)
- Schweizer Paraplegiker-Zentrum, Nottwil
- Spital Limmattal
- Spital STS AG, Thun
- Spital Uster
- Spitalzentrum Biel
Fast Track enables you to get an appointment sooner with a team specialist. We select the partner clinic. You are not entitled to be treated by a specific specialist.
Rooming-in: overnight stays for family members
Maternity: advantages of our partner clinics
Requirements
To benefit from the Fast Track, expert second opinion and rooming-in services, you must have taken out one of the following supplementary hospital insurance policies:
- HOSPITAL Semi-Private
- HOSPITAL PLUS
- HOSPITAL PLUS BONUS
- HOSPITAL PLUS CLASSICA
- HOSPITAL Private
- HOSPITAL COMFORT
- HOSPITAL COMFORT BONUS
- HOSPITAL COMFORT CLASSICA
Expert second opinion and Fast Track: If you have taken out basic insurance under an alternative insurance model, you first have to contact your general practitioner or telemedical health service.
Do you have questions?
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