Advantages for members with semi-private and private insurance

Members with semi-private and private insurance enjoy exclusive benefits: quick access to medical services, greater certainty thanks to a second medical opinion and free overnight stays for family members. For expectant mothers, there are also a range of additional benefits available before, during and after the birth.

Expert second opinion for more certainty

Have you received a serious diagnosis such as cancer or a significant treatment recommendation and are now unsure? Get a second medical opinion.

When is it useful to seek a second medical opinion?

For major operations, radiotherapy and other treatments with increased risks, a second medical opinion is advisable. With semi-private or private supplementary hospital insurance, you have direct access to renowned professors. Helsana takes care of the organisation and covers the costs for the second medical opinion.

Expert second opinion in the event of illness

There are several treatment options for almost every illness, and each has different advantages and disadvantages. Which kind of treatment is right for you? A neutral second opinion gives you more certainty – so you can make an informed decision. Experts will assess whether the treatment is in line with state-of-the-art medicine and meets your needs. All experts on the list are leading Swiss experts in their field.

Expert second opinion after an accident

Even for serious injuries, different treatment plans come into question. What are the reasons for and against an operation? What are the alternatives? Medical advice from a second doctor can give you clarity. 

The Trauma Surgery Clinic at the University Hospital Zurich is the leading Swiss trauma centre specialised in treating complex injuries. State-of-the-art technology and close cooperation with other speciality clinics ensure that patients receive holistic care and the highest level of support.

How to proceed

The expert second opinion includes the right to fast access to a specialist in the required speciality. Call us: we will advise you, inform you about the process and contact the clinic for you.

We choose the experts. You are not entitled to be treated by a specific doctor. The list of experts does not represent an offer, and Helsana may amend the list at any time.

Expert second opinion
058 340 13 40Monday to Friday, 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m. (Swiss fixed network local rate / mobile rates according to provider)

Fast Track

If you want to see an ophthalmologist, orthopaedic surgeon or other specialist, you sometimes have to wait months for an appointment. The Fast Track service shortens the waiting time and gets you an appointment with a team specialist at one of our partner clinics in just five business days.

Fast Track is available for the following common conditions or complaints:

Complaint area



Impaired vision, eye infection, tunnel vision, cloudiness of the lens, increased pressure in the eye


Disturbing snoring, chronic nosebleeds, polyps


Disturbance of equilibrium, recurring vertigo symptoms, vertigo attacks




Chronic inflammation/rheumatic disorders, carpal tunnel syndrome, tenosynovitis


Results of an injury, non-specific recurring shoulder pain


Inflammation of the stomach lining, colon or duodenum, acid reflux, problems after travelling abroad/parasites


Prostate problems, incontinence, chronic bladder infections


Haemorrhoids, anal fistulas and fissures, blood in the stool

Gynaecological problems

Pelvic complaints, endometriosis, myomas


Misalignment, abrasion


Meniscus, abrasion, torn or overextended ligaments


Infections, torn or overextended ligaments, bunions


Varicose veins, circulatory disorders, venous insufficiency

Pain when walking

Peripheral arterial occlusive disease (PAOD)

Pain when exercising

Common runners' disorders, tennis elbow, shoulder complaints


New hay fever symptoms or other new allergies

Chronic headache/migraine

Chronic back pain

Spinal disc problems, inflammation

Chronic pain


Recurring sleep disorders, sleep apnoea

Partner clinics 

These partner clinics offer Fast Track:

Fast Track enables you to get an appointment sooner with a team specialist. We select the partner clinic. You are not entitled to be treated by a specific specialist.

Rooming-in: overnight stays for family members

Rooming-in at the Zihlschlacht Rehab Clinic and the Valens Clinic allows family members to stay overnight with their spouse, partner or child of any age, free of charge. This way the patient always has someone that they trust right nearby.

Maternity: advantages of our partner clinics

You enjoy exclusive benefits in the maternity wards of our partner clinics, such as free or subsidised antenatal classes, additional breastfeeding consultations or free parking passes.


To benefit from the Fast Track, expert second opinion and rooming-in services, you must have taken out one of the following supplementary hospital insurance policies:

  • HOSPITAL Semi-Private
  • HOSPITAL Private

Expert second opinion and Fast Track: If you have taken out basic insurance under an alternative insurance model, you first have to contact your general practitioner or telemedical health service.

Do you have questions?

We're here to help.

Contact us