Advantages for members with semi-private and private insurance

Members with semi-private and private insurance enjoy exclusive benefits: swift access to medical services, greater certainty thanks to an expert second opinion, free overnight accommodation for family members, and a range of additional services on maternity.

Expert second opinion

Do you want a second opinion on your diagnosis or the treatment of a serious illness or accident? With a supplementary hospital insurance, you benefit from direct access to renowned professors.

Expert second opinion in the event of illness

The expert, a leading Swiss specialist in their field, assesses whether the treatment is in line with state-of-the-art medicine and meets your needs. Their second opinion can help you if you have difficult decisions to make.

Current list of experts

Expert second opinion after an accident

As the leading Swiss trauma centre, the Trauma Surgery Clinic at the University Hospital Zurich specialises in the treatment of complex injuries. State-of-the-art technology and close cooperation with other speciality clinics ensure that patients receive comprehensive accommodation and care at the highest level. 

The expert second opinion in the event of illness and after an accident includes the right to fast access to an expert in the required medical specialism. We will advise you, inform you about the procedure and contact the clinic for you. We choose the experts. You are not entitled to be treated by a specific expert. The list of experts does not represent an offer and Helsana may amend the list at any time.

Expert second opinion
058 340 13 84Monday to Friday, 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m. (Swiss fixed network local rate / mobile rates according to provider)

Fast Track

If you want to see an ophthalmologist, orthopaedic surgeon or other specialist, you sometimes have to wait months for an appointment. The Fast Track service shortens the waiting time and gets you an appointment with a team specialist at one of our partner clinics in just five business days.

Fast Track is available for the following common conditions or complaints:

Complaint area

Complaint

Eyes

Impaired vision, eye infection, tunnel vision, cloudiness of the lens, increased pressure in the eye

Ear/nose/throat

Disturbing snoring, chronic nosebleeds, polyps

Dizziness

Disturbance of equilibrium, recurring vertigo symptoms, vertigo attacks

Elbows

Tendinitis

Hand/fingers

Chronic inflammation/rheumatic disorders, carpal tunnel syndrome, tenosynovitis

Shoulder

Results of an injury, non-specific recurring shoulder pain

Stomach/intestines

Inflammation of the stomach lining, colon or duodenum, acid reflux, problems after travelling abroad/parasites

Bladder/prostate

Prostate problems, incontinence, chronic bladder infections

Rectum

Haemorrhoids, anal fistulas and fissures, blood in the stool

Gynaecological problems

Pelvic complaints, endometriosis, myomas

Hips

Misalignment, abrasion

Knee

Meniscus, abrasion, torn or overextended ligaments

Foot/toes

Infections, torn or overextended ligaments, bunions

Veins

Varicose veins, circulatory disorders, venous insufficiency

Pain when walking

Peripheral arterial occlusive disease (PAOD)

Pain when exercising

Common runners' disorders, tennis elbow, shoulder complaints

Allergies

New hay fever symptoms or other new allergies

Chronic headache/migraine

Chronic back pain

Spinal disc problems, inflammation

Chronic pain

Sleep

Recurring sleep disorders, sleep apnoea

Partner clinics 

These partner clinics offer Fast Track:

Fast Track enables you to get an appointment sooner with a team specialist. We select the partner clinic. You are not entitled to be treated by a specific specialist.

Rooming-in: overnight stays for family members

Rooming-in at the Zihlschlacht Rehab Clinic and the Valens Clinic allows family members to stay overnight with their spouse, partner or child of any age, free of charge. This way the patient always has someone that they trust right nearby.

Maternity: advantages of our partner clinics

Requirements

To benefit from the Fast Track, expert second opinion and rooming-in services, you must have taken out one of the following supplementary hospital insurance policies:

  • HOSPITAL Semi-Private
  • HOSPITAL PLUS
  • HOSPITAL PLUS BONUS
  • HOSPITAL PLUS CLASSICA
  • HOSPITAL Private
  • HOSPITAL COMFORT
  • HOSPITAL COMFORT BONUS
  • HOSPITAL COMFORT CLASSICA

Expert second opinion and Fast Track: If you have taken out basic insurance under an alternative insurance model, you first have to contact your general practitioner or telemedical health service.

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