Get to your specialist faster with Fast Track
With your semi-private or private hospital supplementary insurance, you can get to your specialist faster thanks to Fast Track. We will arrange an appointment for you at a specialised partner clinic – quickly and easily.
When demand is high, patients often have to wait several weeks for an initial consultation with specialists such as orthopaedists or cardiologists. If you want faster access to medical services, a semi-private or private hospital supplementary insurance is a good idea. With this type of insurance, you benefit from the Fast Track service.
With Fast Track, we will arrange an appointment for you at a specialised Helsana partner clinic within five working days. If necessary, the doctors there will involve other specialities.
With Fast Track, you can quickly resolve the following complaints with a specialist:
- Allergies: New onset of hay fever symptoms or other new allergies
- Eyes: Vision problems, eye inflammation, visual field impairment, lens clouding, increased intraocular pressure
- Bladder/prostate: Prostate problems, incontinence, chronic bladder inflammation
- Chronic headaches/migraines
- Chronic pain
- Elbow: Tendonitis
- Rectum: Haemorrhoids, anal fistulas and fissures, blood in the stool
- Foot/toes: Inflammation, ligament tears or sprains, bunions
- Gynaecological problems: Lower abdominal complaints, endometriosis, fibroids
- Neck/nose/ears: Loud snoring, chronic nosebleeds, polyps
- Hand/fingers: Chronic inflammatory conditions/rheumatic complaints, carpal tunnel syndrome, tendonitis
- Hip: Misalignment, wear and tear Knee Meniscus, wear and tear, ligament tears or overstretching
- Stomach/Intestine: Inflammation of the stomach, colon, duodenum, acid reflux, problems after travelling abroad/parasites
- Pain when walking: Peripheral arterial occlusive disease (PAOD)
- Pain during sport: Typical runner’s diseases, tennis elbow, shoulder problems
- Sleep: Recurring sleep disorders, sleep apnoea
- Shoulder: Injury consequences, unclear recurring shoulder pain
- Dizziness: Balance disorders, recurring dizziness symptoms, dizziness attacks
- Veins: Varicose veins, circulatory disorders, venous insufficiency
How do I use Fast Track?
Call us if you want to use Fast Track. We will advise you personally and explain the process to you.
How is the right specialist selected?
We will select the right partner clinic for you and organise contact with the clinic. You will be assigned to the next available specialist.
Can I use Fast Track without additional insurance?
No. Fast Track is an additional service for insured persons with a semi-private or private hospital supplementary insurance policy. Without additional insurance, it is best to contact your family doctor.
What is the difference between Fast Track and the expert second opinion?
Fast Track gets you to an initial consultation quickly in the case of unclear symptoms. The expert second opinion is used when a diagnosis has already been made. An experienced specialist will review it for you.
Does Fast Track also apply to children under 16 years of age?
This depends on whether the respective specialist treats children. We will be happy to check this for you.
Do you have questions?
We're here to help.