The Helsana Coach app supports you in achieving your personal health goals and boosting your wellbeing. In the app, you’ll find exciting content on exercise, nutrition and mindfulness.
You can complete different programmes in the Helsana Coach app. It offers tips and activities relating to exercise, nutrition and mindfulness. The Helsana Coach also provides recipe ideas, exciting background information and answers to health-related questions.
On the homescreen, you will find personal recommendations and popular content.
Your digital coach for exercise, nutrition and mindfulness.
Bookmark your favourites.
New cooking and fitness classes added every week.
Over 500 balanced and delicious recipes including nutritional information.
Track your progress – at any time.
No, you only need a Helsana+ user account to use the app. You can open an account even if you’re not insured with Helsana.
The Helsana Coach is your digital companion and motivator. It supports you in achieving your personal health goals and boosting your well-being. In the Helsana Coach app, you can access exciting content and information on various health topics such as exercise, nutrition and mindfulness. You’ll also benefit from personal recommendations provided by the Coach based on your lifestyle. You can track your progress at any time in the app. And as an extra reward, you can earn Plus points in Helsana+ for completing various activities in the Helsana Coach app.
No, the Helsana Coach app is not a medical product. It does not replace medical specialists. However, it helps you to improve your general health and well-being on a sustainable basis. If you are pregnant, injured or unwell, please consult your doctor before use.
No matter whether you are a beginner or an advanced athlete – you will find exercises and programmes suited to every fitness level in the Helsana Coach app. You can easily adjust the level of difficulty by using the filter function so you only get appropriate suggestions.
Whether you’d like advice on nutrition, exercise or mindfulness, our health consultation service can provide you with quick and easy answers to all of your health-related questions. You discuss your concerns with our health consultation advisors over the phone. You’ll receive a written assessment within 24 hours. The service is free for everyone with supplementary insurance.
A daily session usually consists of various exercises. A programme consists of several daily sessions.
A programme consists of several daily sessions and lasts several days or weeks. To successfully complete a programme, you must complete all the daily sessions it contains.
Further information on Plus points can be found on the Helsana+ “Collect” screen as well as on the Helsana Coach “Progress” screen.
The Helsana Coach app is operated by our partner, eTherapists GmbH. It only provides the Helsana+ app with the data needed to award Helsana+ Plus points via an anonymous user ID. Helsana as a company does not have access to the data that you generate or store in the Helsana Coach app. This may include your gender, date of birth, height, allergies or weight.
To award Plus points, Helsana processes the user ID, the date and completion of the activity (daily session, programme or other), the category (exercise, nutrition, mindfulness) and the subcategory.
eTherapists GmbH processes all the detailed data you enter in the Helsana Coach app. This means that it stores your specific completed daily sessions and programmes (interactions within the app). However, they can never assign the data to anyone without action on your part. The app also records the anonymous user ID for eTherapists as well as the device type, operating system, version and dynamic IP address of the smartphone used.
If you delete the app on your mobile phone, this will not automatically lead to deletion of your data generated with Helsana or with eTherapists GmbH, which operates the Helsana Coach app for us. If you want to delete your user account completely, please use the corresponding “Delete account” function in the Helsana Coach app or contact our customer support team via email@example.com.
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