Direct debit (LSV / CH-DD)

If you're a bank customer, you can pay your invoices via the direct debit procedure (LSV), or as a PostFinance customer, using Swiss direct debit (CH-DD). In this way, the invoice amount is debited directly from your account.

How it works
  1. Complete the form for payment authorisation.
  2. For the direct debit procedure (LSV), please send the completed form directly to your bank. For payment via direct debit with PostFinance, return the form to Helsana Insurance Company Ltd.

Direct debit service to end in September 2028

The direct debit service (LSV) offered by banks will no longer be available as of 30 September 2028, so please make sure you switch to a different means of payment in good time.

We recommend using eBill. That way, you can have your invoices sent directly to your online bank-ing system. It’s a simple, secure, digital way to pay. You can find more information on our eBill page.

PostFinance customers can continue to use the Swiss direct debit (CH-DD) service.

Good to know

  • Only one form needs to be completed per family. 
  • The switchover to direct debit / CH-DD can take several weeks. If you no longer receive payment slips, the direct debit procedure is activated.
  • Premiums are always debited on the first Monday of the month.
  • Receivables resulting from benefit statements are debited on the Monday following the due date.
  • You can revoke all payments in writing within 30 days.

Documents

Do you have questions?

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