The Trails app will be discontinued from April 2024. Here is all the information you need about this, as well as how to collect points on the Helsana Trails in future.
29.01.2024
We would like to advise you that the Helsana Trails app is being deactivated as of April 2024. From then on, a new activity will be waiting for you in the Helsana+ app: “Walk on Helsana trail” will allow you to collect Plus points on the Helsana Trails every month. As before, all the information about the Helsana trails will be available on our website.
We are constantly working on developing our apps and adapting them to best suit our customers’ needs. For this reason, we have decided to discontinue the Trails app and develop a new activity for the Helsana+ bonus programme. This will allow you to collect Plus points on the Helsana trails from April 2024.
The Helsana Trails app will no longer be operational from April 2024. From then on, it will no longer be available in the App Store or in the Google Play Store. If you have installed the app on your smartphone, you will still be able to open it, but will no longer be able to use it. We therefore recommend that you uninstall the app from April 2024 and start using the Helsana+ app to collect points on the Helsana trails.
Don’t worry. You will still be able to visit the over 360 Helsana trails – in over 120 locations across Switzerland. All the information about these is available at helsana.ch/en/trails.
The new “Walk on Helsana trail” activity will allow you to collect Plus points on the Helsana Trails every month. Use the new search function in Helsana+ to find all the trails in your area – as well as those a little further away.
From April 2024, the Helsana Trails app will be discontinued. You will be able to collect points on the Helsana trails from April 2024 using the Helsana+ app. If you are on a Helsana trail and use the new “Walk on Helsana Trail” activity, we will reward you with Plus points for the amount of kilometres you have covered. All the information about this will be available in the Helsana+ app from April 2024.
The “Free running” function from the Trails app will not be integrated into the Helsana+ app.
So we can continue rewarding you for runs that are not completed on a Helsana trail, you must connect a smartwatch or your smartphone (Apple Health or Google Fit) directly to Helsana+. To do this, use the “My activity” points collection option in the Exercise category.
You will be able to save your statistics in the Helsana Trails app by taking a screenshot until the end of March 2024. Please note that this data will no longer be available from April 2024. All the data will be permanently deleted and will not be transferred to the Helsana+ app.
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