What to do in the event of a claim

Illness in Switzerland

Here, you will find all the information and forms you need should you fall ill in Switzerland.

Illness in Switzerland

You do not need to complete any forms if you fall ill in Switzerland. All you have to do is send us the documents. Use the address on your insurance card or scan your documents.

Helsana Insurance Company Ltd
P.O. Box
8081 Zurich

Save time, paper and postage

Use the scan app to conveniently scan your invoice at home and transmit it directly to us. The scan app eliminates the need to go to the post office, which is why address and insurance labels will no longer be available from 1 September 2017. Of course, you may also continue to send us your invoices by post.