Documents to download

Insurance brochures and information sheets

An overview of our key brochures for individual customers, available to download, print out and save in PDF format.

Product brochures

Baby Package The benefit package for newborns PDF, 56 KB
Basic brochure of Helsana Everything you need to know about our comprehensive protection and varied services PDF, 991 KB
BASIS, BeneFit PLUS, PREMED-24 Basic insurance PDF, 98 KB
BeneFit PLUS - GP model Information sheet: Correct procedure in the event of any health problems PDF, 1 MB
BeneFit PLUS - Telemedicine Information sheet: Right procedure for health problems PDF, 968 KB
COMPLETA Supplementary health care insurance PDF, 62 KB
CURA Long-term care insurance PDF, 52 KB
DENTAplus Dental care insurance PDF, 54 KB
Helsana Advocare Legal expenses insurance PDF, 92 KB
HOSPITAL COMFORT Supplementary hospital insurance PDF, 54 KB
HOSPITAL ECO Supplementary hospital insurance PDF, 55 KB
HOSPITAL EXTRA Daily benefits insurance PDF, 56 KB
HOSPITAL FLEX Supplementary hospital insurance PDF, 55 KB
HOSPITAL PLUS Supplementary hospital insurance PDF, 53 KB
OMNIA Supplementary health care and hospital insurance PDF, 407 KB
OMNIA Overview of benefits Supplementary health care and hospital insurance PDF, 72 KB
Overview of benefits An overview of our benefits for private customers PDF, 1 MB
PREVEA Capital insurance PDF, 53 KB
PRIMEO Supplementary health care insurance PDF, 62 KB
SALARIA Daily allowance insurance PDF, 51 KB
SANA Supplementary health care insurance PDF, 59 KB
TOP Supplementary health care insurance PDF, 54 KB
VIVANTE Long-term care insurance PDF, 52 KB
WORLD International travel insurance PDF, 122 KB

Solutions for cross-border commuters and immigrants

Our products for immigrants First-class Swiss quality insurance cover PDF, 56 KB
Our products for Italian cross-border commuters Optimal health insurance for cross-border commuters from Italy PDF, 75 KB
Swiss Package Optimal health insurance for cross-border commuters from Germany PDF, 75 KB
Swiss Package Santé Optimal health insurance for cross-border commuters from France PDF, 75 KB

Complementary medicine

Complementary medicine Overview of benefits and advantages PDF, 88 KB

Health promotion

Brochure "Staying on your feet and getting around safely" Stay independent and mobile PDF, 531 KB
Health promotion An overview of your benefits and advantages PDF, 1 MB

Access to experts

Access to experts Overview of Fast Track and expert second opinion PDF, 55 KB
Expert second opinion after an accident The best advice and treatment after an accident, with expert second opinions from leading accident surgeons PDF, 491 KB
Fast Track Swift access to medical services PDF, 307 KB

Childcare

Childcare Overview of KidsCare and Nanny Service PDF, 135 KB

Insurance advice

Your Helsana insurance advisor Comprehensive insurance advice from a single source PDF, 66 KB

Information for customers

Insurance card An explanation of your insurance card PDF, 263 KB
New since January - Helsana Changes for Helsana clients since 1 January 2017 PDF, 100 KB

All about finance

Benefit statement An explanation of our benefit statements PDF, 289 KB
Payment information An explanation of our payment methods PDF, 183 KB

Hospital stay

Hospital admission brochure Everything you need to know before admission to the hospital PDF, 1 MB
Partner clinics of the Helsana group Overview of our partner clinics by region PDF, 560 KB

Registering sickness and accidents

Guide to registering sickness and accidents For insured persons with individual daily allowance insurance incl. persons on fixed payroll insured under the group policy PDF, 40 KB

Trips

Customer Services International Wherever your travels take you, you can rely on our complete support PDF, 80 KB
Packing list for trips Helsana wishes you a great holiday PDF, 33 KB
Recommendations for your travel first-aid kit Compiled by Dr. Simone Erni, Medix PDF, 57 KB

Care

Caring for relatives Reconciling care, family and career – organization, finance and law PDF, 1015 KB
You need care or support other dependents Declarations and offers round-the-care PDF, 734 KB