Protection your data is important to us. This is why we always send sensitive data (such as information about your state of health) in encrypted format. For private customers, we recommend the use of our myHelsana customer portal. For any customers who cannot or choose not to use myHelsana, our Helsana Secure Mail e-mail service and further options are available.
Given the status of current technology, sending unencrypted e-mails with sensitive content (e.g. information about your health or financial situation) has proven not to be secure. We can offer you a range of secure communication options:
For private customers, our myHelsana customer portal is the simplest and most convenient solution. Communications and all documents are automatically sent in encrypted format. The customer portal also offers a quick and easy way to take care of all your health insurance matters online.
Helsana Secure Mail is an e-mail service for sending encrypted messages. The first time you receive an encrypted e-mail from us, you will be requested to register for Helsana Secure Mail.
If you are already registered for Helsana Secure Mail, you can use the following link to sign in to your Helsana Secure Mail account.
Important: messages are limited to a maximum of 9 MB.
To view the documents, you also need the “totemomobile TRE Viewer” app.
Download instructions
To view the documents, please first save the email attachment (HTML file) and then open it from the computer’s storage.
You can reset your password via the “Forgot password?” feature on the login page. If that doesn’t resolve the matter, please contact our online support team by calling +41 58 340 93 70 or e-mailing online-support.de@helsana.ch.
You can reset your password via the “Forgot password?” feature on the login page. If that doesn’t resolve the matter, please contact our online support team by calling +41 58 340 93 70 or e-mailing online-support.de@helsana.ch.
Please call our online support team on +41 58 340 93 70 or e-mail them at online-support.de@helsana.ch.
Delete your browser history (Chrome, Firefox, Edge, Safari). If this doesn’t help, please contact our online support team by calling +41 58 340 93 70 or e-mailing online-support.de@helsana.ch.
If you have already registered with Helsana Secure Mail, you can use the following link to log in to your Helsana Secure Mail account: https://portal.helsana.ch/securemail/.
Important: messages are limited to a maximum of 9 MB.
Please reply to the encrypted message and attach an OpenPGP key or sign your message using your S/MIME certificate.
We offer various certificate solutions and would be happy to provide you with comprehensive advice. For your enquiry about E-Mail encryption via S/MIME or PGP, please send us your details using the form below. We will get back to you as soon as possible. Thank you.
We offer various certificate solutions and would be happy to provide you with comprehensive advice. For your enquiry about E-Mail encryption via S/MIME or PGP, please send us your details using the form below. We will get back to you as soon as possible. Thank you.
We offer various certificate solutions and would be happy to provide you with comprehensive advice. For your enquiry about E-Mail encryption via S/MIME or PGP, please send us your details using the form below. We will get back to you as soon as possible. Thank you.
Healthcare service providers such as doctors, hospitals and pharmacies who belong to the Health Info Net (HIN) network can already communicate with us in encrypted format via HIN.
For companies which do not belong to HIN, we recommend the use of Helsana Secure Mail.
Public key infrastructure (PKI) is used to encrypt and sign e-mails. All e-mails sent between you and Helsana (both directions) are automatically encrypted by your usual e-mail client.
If you do not want to install your own certificates and prefer to use a centralized and automated encryption solution, various external partners and service providers offer suitable solutions.
We're here to help.