Helsana simplifies the cost approval process for transplants.
Since 1 January 2013, we have been handling the direct processing of transplants.
To give notice of a planned transplant, send the completed application form for confirmation of cost reimbursement / notification of a transplant (PDF, 109KB) to the Helsana Service Centre that is responsible for you. We shall examine our obligation to pay benefits and will confirm the approval of costs to you.
For any additional costs relating to the donor, such as loss of earnings benefits or travel expenses, you or the donor should send the form for transplant donors' costs (PDF, 63KB) to Helsana together with the necessary documents. We shall settle directly with the donor or a third party (such as the donor's employer).