Connection phases

Our electronic connections are intended to achieve a high level of automation and excellent data quality, with the aim of streamlining our processes and improving efficiency.


The best conditions for electronic connectivity are:

  • Processes defined and established jointly between service providers and cost centres
  • Recognised nationwide technical industry standard (XML)
  • Single tariff structure valid throughout Switzerland

Connection phases

Phase I

Initial contact: the procedural, technical and professional issues are discussed jointly.

Phase II

Once the framework for the transfer of billing and the expected billing quality have been clarified, test invoices (with a test flag) are sent to Helsana for review.

We jointly work on any problems in billing quality until the optimal quality standard has been achieved.

This in-depth test phase eliminates the need for fixes and repairs later and ensures the efficient electronic transfer of invoices.

As soon as this step is complete, productive invoices are sent to Helsana to test the payment connectivity.

If this test is also successful, the switch to operational implementation of electronic billing is ready to begin.

Phase III

Once operational implementation is approved, the service provider is looked after by their usual Helsana service centre.

Additional comments:
In order to achieve the jointly defined data quality, we generate regular data quality reports. We forward these to the service provider with the request to correct any discrepancies.


We work with MediData and Ofac among others on the electronic exchange of data.