Direct contact to the Helsana Group

Notices to customers

Avanex, Sansan and Progrès are part of the Helsana Group

Avanex, Sansan and Progrès have joined Helsana Health Insurance as members of the Helsana Group. From 1 January 2017, Avanex is being merged with Helsana and Sansan with Progrès.

Helsana website also to be used for Avanex, Sansan and Progrès

Health insurers Avanex, Sansan and Progrès have been part of the Helsana group for many years. For this reason, all content and services of will also continue to apply equally to customers of Avanex Insurance Company Ltd, Sansan Insurance Company Ltd and Progrès Insurance Company Ltd until the end of 2016. The website is being duly amended, however, due to the merger with effect from 1 January 2017.

Calculate premium and request a quote

You can use the premium calculator to calculate your health insurance premium from Progrès and Helsana, order a personalised offer and take out insurance directly online. In contrast, offers from Avanex and Sansan will no longer be issued due to the merger with effect from 1 January 2017.

Calculate premium

Services and products

Avanex, Sansan and Progrès offer the same insurance policies and benefits as Helsana: All basic health insurance policies (e.g. the BeneFit PLUS Telmed or General Practitioner models) and all supplementary insurance policies listed on can be purchased from any member of the Helsana Group.


Avanex, Sansan and Progrès do not have their own offices. The official office for all Helsana Group customers is the Helsana Health Insurance head office in Zurich Stettbach. Why not call into your local sales office for a personal consultation? We are here for you!


The Avanex, Sansan and Progrès customer care teams can be reached Monday to Friday between 8:00 a.m. and 6:00 p.m. using the Helsana Group main telephone number: 043 340 19 90.

Would you prefer to contact us in writing? Please use the appropriate online contact form provided.

The fastest way to inform us of any changes in your contact details (e.g. change of address) or bank account information is to submit the information via «myHelsana» – the Helsana Group's customer portal:

Login to myHelsana