When someone dies, it is a difficult time for their family, who will need a great deal of strength to cope with things.
At an already difficult time, there is a lot to organise. That’s why we make it as easy as possible for you to report a death. You can notify us of a death in just a few steps. This will help us to complete the necessary formalities. Thank you for taking the time to do this.
Alternatively, you can also phone us at any time. Please have the deceased person’s insurance number to hand.
Various people can notify us of a death, including a partner, close relative or case worker from social services.
We require a copy of the death certificate. Depending on the canton or local authority, this may be called something else. If we need any other documents, we will contact the family.
Yes, premiums are only payable until the date of death. Any excess premiums will be refunded.
Yes, you can send us these invoices. We will process them and deliver the benefit statement as usual.
If we have received all the service provider invoices, you can ask us for a tax statement. We will be happy to provide this.
If your family contact person has died, we will need a new contact within your family. This person will also receive post from us. Please notify us of the new contact person.
Do you use myHelsana and is the deceased person included in your family contract? Then you can also notify us of their death directly via myHelsana.
We're here to help.