Unsolicited marketing calls are a nuisance for insured persons and damage the reputation of health insurance companies. We’ll explain how to respond correctly when you receive a suspicious call and what you can do about it.
Helsana has committed itself to the comprehensive sector agreement for agents. The provisions of the agreement have been in effect since 1 January 2021.
Among other things, the sector agreement regulates the use of telemarketing calls. This is because unsolicited marketing calls are not just a nuisance for insured persons – they also damage the reputation of health insurance companies. Callers are often suspicious and sometimes aggressive. They often operate from abroad and claim to work with health insurance companies. They also make false promises about premiums and discounts and try to make an appointment for a consultation.
Helsana distances itself from these methods and meets the relevant legal requirements. Protecting your data is a top priority for Helsana.
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