Notices to customers
Here you can find the latest information from Helsana on its own products, services as well as on other relevant issues.
We are there for you.
Good health is our greatest asset. Protecting the health of our customers and employees is pivotal for us.
All about the new website
Fresh design, simple navigation and revamped content: the new website has lots of benefits for you as a user. Things you need to know.
For our new customers
To help you find your way quickly, we have compiled all important information for your start with Helsana here. Alongside helpful tips related to your insurance policy, you can find out more about your various benefits.
New since January
Changes to your insurance since 1 January 2020.
Switch supplementary hospital insurance
All insured persons with HOSPITAL PLUS, HOSPITAL COMFORT, HOSPITAL PLUS BONUS, HOSPITAL COMFORT BONUS, HOSPITAL PLUS CLASSICA or HOSPITAL COMFORT CLASSICA are entitled to switch to the equivalent HOSPITAL Semi-Private or HOSPITAL Private supplementary hospital insurance without a medical examination.
Supplementary hospital insurance: Negotiating fair prices
When you pay for private or semi-private Supplementary Hospital Insurance, you are covering the costs of a free choice of doctor, additional comforts and accommodation benefits. In concrete terms, the latter translates to a one or two-bed room plus additional care services. We regularly renegotiate the tariffs associated with these benefits with the hospitals. During this process, we advocate fair prices and transparent pricing models, with a view to ensuring that your premiums remain affordable.
Merger of Avanex with Helsana and Sansan with Progrès
On 1 January 2017, Avanex was merged with Helsana and Sansan with Progrès. With the mergers Helsana has responded to laws passed by the legislature (annual cost-covering premiums at cantonal level, refined risk compensation) that will increase premium fluctuations.
We are there for you.
Good health is our greatest asset. Protecting the health of our customers and employees is pivotal for us.
All about the new website
Fresh design, simple navigation and revamped content: the new website has lots of benefits for you as a user. Things you need to know.
For our new customers
To help you find your way quickly, we have compiled all important information for your start with Helsana here. Alongside helpful tips related to your insurance policy, you can find out more about your various benefits.
New since January
Changes to your insurance since 1 January 2020.
Switch supplementary hospital insurance
All insured persons with HOSPITAL PLUS, HOSPITAL COMFORT, HOSPITAL PLUS BONUS, HOSPITAL COMFORT BONUS, HOSPITAL PLUS CLASSICA or HOSPITAL COMFORT CLASSICA are entitled to switch to the equivalent HOSPITAL Semi-Private or HOSPITAL Private supplementary hospital insurance without a medical examination.
Supplementary hospital insurance: Negotiating fair prices
When you pay for private or semi-private Supplementary Hospital Insurance, you are covering the costs of a free choice of doctor, additional comforts and accommodation benefits. In concrete terms, the latter translates to a one or two-bed room plus additional care services. We regularly renegotiate the tariffs associated with these benefits with the hospitals. During this process, we advocate fair prices and transparent pricing models, with a view to ensuring that your premiums remain affordable.
Merger of Avanex with Helsana and Sansan with Progrès
On 1 January 2017, Avanex was merged with Helsana and Sansan with Progrès. With the mergers Helsana has responded to laws passed by the legislature (annual cost-covering premiums at cantonal level, refined risk compensation) that will increase premium fluctuations.
Do you have questions?
We're here to help.