Notices to customers

Here you can find the latest information from Helsana on its own products, services as well as on other relevant issues.

06.05.2020

We are there for you.

Good health is our greatest asset. Protecting the health of our customers and employees is pivotal for us.

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07.04.2020

All about the new website

Fresh design, simple navigation and revamped content: the new website has lots of benefits for you as a user. Things you need to know.

Read notice
31.12.2019

For our new customers

To help you find your way quickly, we have compiled all important information for your start with Helsana here. Alongside helpful tips related to your insurance policy, you can find out more about your various benefits.

Read notice
31.12.2019

New since January

Changes to your insurance since 1 January 2020.

Read notice
30.12.2018

Switch supplementary hospital insurance

All insured persons with HOSPITAL PLUS, HOSPITAL COMFORT, HOSPITAL PLUS BONUS, HOSPITAL COMFORT BONUS, HOSPITAL PLUS CLASSICA or HOSPITAL COMFORT CLASSICA are entitled to switch to the equivalent HOSPITAL Semi-Private or HOSPITAL Private supplementary hospital insurance without a medical examination.

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20.03.2018

Supplementary hospital insurance: Negotiating fair prices

When you pay for private or semi-private Supplementary Hospital Insurance, you are covering the costs of a free choice of doctor, additional comforts and accommodation benefits. In concrete terms, the latter translates to a one or two-bed room plus additional care services. We regularly renegotiate the tariffs associated with these benefits with the hospitals. During this process, we advocate fair prices and transparent pricing models, with a view to ensuring that your premiums remain affordable.

Read notice
31.12.2016

Merger of Avanex with Helsana and Sansan with Progrès

On 1 January 2017, Avanex was merged with Helsana and Sansan with Progrès. With the mergers Helsana has responded to laws passed by the legislature (annual cost-covering premiums at cantonal level, refined risk compensation) that will increase premium fluctuations.

Read notice
06.05.2020

We are there for you.

Good health is our greatest asset. Protecting the health of our customers and employees is pivotal for us.

Read notice
07.04.2020

All about the new website

Fresh design, simple navigation and revamped content: the new website has lots of benefits for you as a user. Things you need to know.

Read notice
31.12.2019

For our new customers

To help you find your way quickly, we have compiled all important information for your start with Helsana here. Alongside helpful tips related to your insurance policy, you can find out more about your various benefits.

Read notice
31.12.2019

New since January

Changes to your insurance since 1 January 2020.

Read notice
30.12.2018

Switch supplementary hospital insurance

All insured persons with HOSPITAL PLUS, HOSPITAL COMFORT, HOSPITAL PLUS BONUS, HOSPITAL COMFORT BONUS, HOSPITAL PLUS CLASSICA or HOSPITAL COMFORT CLASSICA are entitled to switch to the equivalent HOSPITAL Semi-Private or HOSPITAL Private supplementary hospital insurance without a medical examination.

Read notice
20.03.2018

Supplementary hospital insurance: Negotiating fair prices

When you pay for private or semi-private Supplementary Hospital Insurance, you are covering the costs of a free choice of doctor, additional comforts and accommodation benefits. In concrete terms, the latter translates to a one or two-bed room plus additional care services. We regularly renegotiate the tariffs associated with these benefits with the hospitals. During this process, we advocate fair prices and transparent pricing models, with a view to ensuring that your premiums remain affordable.

Read notice
31.12.2016

Merger of Avanex with Helsana and Sansan with Progrès

On 1 January 2017, Avanex was merged with Helsana and Sansan with Progrès. With the mergers Helsana has responded to laws passed by the legislature (annual cost-covering premiums at cantonal level, refined risk compensation) that will increase premium fluctuations.

Read notice
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