Payment slip

You can also settle your invoices using the payment slips we send you by mail – either at the post office counter or via online banking.

Please note:

Starting on 1 January 2021, you will pay a fee for each payment at the counter, irrespective of the invoice amount (affects basic insurance benefits and premiums):

Invoice amount in CHF

Fee in CHF per payment slip

0.05 to 50.- 


50.05 to 100.-


100.05 to 1’000.-


1’000.05 to 10'000.-


10'000.05 to 20'000.-


each additional 10'000.-


In the past, Helsana assumed the fee for its insured persons. The Swiss Post’s 33% fee increase as of 1 July 2020 would cost Helsana some CHF 7 mio. per year, driving up premiums and affecting all customers equally. We have therefore decided that we will charge these fees to the payer in their next premium or benefit statement from 1 January 2021. You should therefore opt for a free payment method (direct debit, eBill, online banking, possibly payment order).

How it works

  • At the post office counter, you can settle the invoice in cash using the original payment slip. 
  • When paying via online banking, enter the reference number and the invoice amount, then execute the payment.

Good to know

  • We advise against setting up a standing order. Each invoice has its own reference number. This cannot be taken into account with a standing order.
  • If you use myHelsana, we recommend that you pay your invoices via direct debit or eBill. This way, you don't have to copy the payment slip details into your online banking system every month. 

Do you have questions?

We're here to help.