Payment slip

You can also settle your invoices using the payment slips we send you by mail – either at the post office counter, via online banking (computer or smartphone app) or via payment order.

QR invoice end of March 2022

From the end of March 2022 Helsana will send only the new QR invoice. The red and orange payment slips will disappear throughout Switzerland in the autumn of 2022. The modern QR invoice contains all payment information in the QR code. As before, you can pay via online banking, via payment order or directly at the post office counter. Scanning the QR code makes payment easier and significantly less prone to errors.

For payments from abroad:

The QR invoice is designed exclusively for payments in Switzerland and Liechtenstein. For international payments, you will find the necessary information on the QR invoice. Please note the reference number as a message.

Please note:

Since 1 January 2021, you will pay a fee for each payment at the counter, irrespective of the invoice amount (affects basic insurance benefits and premiums):

Invoice amount in CHF

Fee in CHF per ISR payment slip/ QR invoice

0.05 to 50.- 

1.20

50.05 to 100.-

1.60

100.05 to 1’000.-

2.35

1’000.05 to 10'000.-

3.95

10'000.05 to 20'000.-

5.20

each additional 10'000.-

1.25

 Overview of post office counter fees

Swiss Post increased the fees for payments made at the post office counter by around a third in 2020. If Helsana as the payee were to continue paying these fees, this would add around CHF 7 million per year to the premiums of all insured persons. To avoid this, from 2021 we will be charging these fees to the originators. This means that after you make a payment at the post office counter, the fee will appear on your next premium or benefit statement. You should therefore opt for a free payment method (direct debit, eBill, online banking, possibly payment order).

How it works

Post office counter

  • At the post office counter, you can settle the invoice in cash using the original payment slip. 

If you make basic insurance payments, post office counter fees will be charged.

Online-Banking

Enter the invoice amount and the corresponding reference number into your e-banking client. Alternatively, you can save yourself the effort of entering the account and reference number by using your financial institution’s smartphone app. With QR invoice, you can conveniently scan the QR code with your smartphone in the future.

Please avoid setting up standing orders or payment templates, as each invoice will have a different reference number.

Payment order to your bank/PostFinance

  1. Request a payment order form from your financial institution.
  2. Complete the form and send it to your bank/PostFinance along with your payment slips.
  3. Your bank/PostFinance will make the payment for you.

There may be a charge for this service, depending on your bank.

Good to know

  • If you use myHelsana, we recommend that you pay your invoices via direct debit or eBill. This way, you don't have to scan the QR code or copy the payment slip details into your online banking system every month.

Do you have questions?

We're here to help.

Contact us