You can also settle your invoices using the payment slips we send you by mail – either at the post office counter, via online banking (computer or smartphone app) or via payment order.
From the end of March 2022 Helsana will send only the new QR invoice. The red and orange payment slips will disappear throughout Switzerland in the autumn of 2022. The modern QR invoice contains all payment information in the QR code. As before, you can pay via online banking, via payment order or directly at the post office counter. Scanning the QR code makes payment easier and significantly less prone to errors.
For payments from abroad:
The QR invoice is designed exclusively for payments in Switzerland and Liechtenstein. For international payments, you will find the necessary information on the QR invoice. Please note the reference number as a message.
Please note:
Since 1 January 2021, you will pay a fee for each payment at the counter, irrespective of the invoice amount (affects basic insurance benefits and premiums):
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Invoice amount in CHF
Fee in CHF per ISR payment slip/ QR invoice
0.05 to 50.-
1.20
50.05 to 100.-
1.60
100.05 to 1’000.-
2.35
1’000.05 to 10'000.-
3.95
10'000.05 to 20'000.-
5.20
each additional 10'000.-
1.25
Swiss Post increased the fees for payments made at the post office counter by around a third in 2020. If Helsana as the payee were to continue paying these fees, this would add around CHF 7 million per year to the premiums of all insured persons. To avoid this, from 2021 we will be charging these fees to the originators. This means that after you make a payment at the post office counter, the fee will appear on your next premium or benefit statement. You should therefore opt for a free payment method (direct debit, eBill, online banking, possibly payment order).
If you make basic insurance payments, post office counter fees will be charged.
Enter the invoice amount and the corresponding reference number into your e-banking client. Alternatively, you can save yourself the effort of entering the account and reference number by using your financial institution’s smartphone app. With QR invoice, you can conveniently scan the QR code with your smartphone in the future.
Please avoid setting up standing orders or payment templates, as each invoice will have a different reference number.
There may be a charge for this service, depending on your bank.
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