Order insurance card
If you have been waiting for your new insurance card for more than four weeks or have lost your current card, you can get help here.
Good to know
- Your insurance card is personal and non-transferable.
- You will receive a new card automatically when the old one expires.
- The insurance card contains your 13-digit social insurance number and a microchip, as required by legal provisions.
- Please show your insurance card any time you need to see adoctor, go to hospital or visit a pharmacy, whether at home or abroad. This will simplify the billing process with Helsana and help to save costs.
- If you only have supplementary insurance with Helsana, you will receive a supplementary insurance card. The reverse side of your supplementary insurance card does not follow the European standard.
Order a new insurance card online
You can order a new insurance card via myHelsana or using your insurance number.
Insurance card for compulsory health insurance
Supplementary insurance card without compulsory healthcare insurance with Helsana
Important information about insurance cards
No. If you have concluded basic insurance with the Helsana Group, the reverse of your insurance card is also your European insurance card. It looks the same in all European countries so that doctors and hospitals can recognise the card immediately. If you become ill or have an accident in an EU or EFTA country, the card ensures that you receive all the necessary treatment and medical care. In such cases, the medical care you receive will be subject to the fees and legal provisions of the country in question.
The reverse side of your supplementary insurance card will not follow the European standard if you have not concluded basic insurance with the Helsana Group.
If you lose your insurance card, contact us immediately so we can block your card and send you a new one. In this case, your emergency medical data will be lost and you will need to have it re-entered when you next see your doctor or visit your hospital. If your insurance card is damaged, or you terminate your insurance cover with us, please destroy the card.
- As a new customer, you can use your insurance card from the date your insurance begins.
- If you are already a Helsana customer and have received a replacement card, you can use it straight away.
- If you are already a Helsana customer and your old insurance card runs out soon, please only start using your new card after your old card has expired.
Yes. If you use the myHelsana app, you always have your digital
insurance card with you. When you go to the doctor’s surgery, a pharmacy or hospital, simply show the digital insurance card (image and barcode) on your smartphone at the reception or till so they can capture your details. The service provider receives your card information digitally and can immediately identify you.
Good to know: Service providers are not obliged to accept digital insurance cards.
You do not need cash when you go to a pharmacy to get medicines that are reimbursed by compulsory or supplementary healthcare insurance. Once you've shown your card, the pharmacy will send the invoice directly to your Helsana Group health insurer, which will invoice you only for your deductible.
If you have taken out basic and supplementary insurance cover with different insurers, please make sure that you always show all your health insurance cards when you see a doctor, go to hospital or visit a pharmacy.
You have the option of blocking the electronic information service for your supplementary insurance. Please note that if you do this, you will no longer be able to obtain any medicines that are reimbursed by supplementary insurance from pharmacies without using cash
The following administrative data is saved on the microchip:
- Last name, first name, gender and date of birth
- Card number, social insurance number, date of expiry of the insurance card
- Helsana FOPH Number
Doctors, pharmacies and hospitals can retrieve this data as well as information about your insurance cover via the microchip. This simplifies the billing process.
Do you have questions?
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