If you have been waiting for your new insurance card for more than four weeks or have lost your current card, you can get help here.
You can order a new insurance card via myHelsana or using your insurance number.
No. If you have concluded basic insurance with the Helsana Group, the reverse of your insurance card is also your European insurance card. It looks the same in all European countries so that doctors and hospitals can recognise the card immediately. If you become ill or have an accident in an EU or EFTA country, the card ensures that you receive all the necessary treatment and medical care. In such cases, the medical care you receive will be subject to the fees and legal provisions of the country in question.
The reverse side of your supplementary insurance card will not follow the European standard if you have not concluded basic insurance with the Helsana Group.
If you lose your insurance card, contact us immediately so we can block your card and send you a new one. In this case, your emergency medical data will be lost and you will need to have it re-entered when you next see your doctor or visit your hospital. If your insurance card is damaged, or you terminate your insurance cover with us, please destroy the card.
Yes. If you use the myHelsana app, you always have your digital
insurance card with you. When you go to the doctor’s surgery, a pharmacy or hospital, simply show the digital insurance card (image and barcode) on your smartphone at the reception or till so they can capture your details. The service provider receives your card information digitally and can immediately identify you.
Good to know: Service providers are not obliged to accept digital insurance cards.
You do not need cash when you go to a pharmacy to get medicines that are reimbursed by compulsory or supplementary healthcare insurance. Once you've shown your card, the pharmacy will send the invoice directly to your Helsana Group health insurer, which will invoice you only for your deductible.
If you have taken out basic and supplementary insurance cover with different insurers, please make sure that you always show all your health insurance cards when you see a doctor, go to hospital or visit a pharmacy.
You have the option of blocking the electronic information service for your supplementary insurance. Please note that if you do this, you will no longer be able to obtain any medicines that are reimbursed by supplementary insurance from pharmacies without using cash
The following administrative data is saved on the microchip:
Doctors, pharmacies and hospitals can retrieve this data as well as information about your insurance cover via the microchip. This simplifies the billing process.
If you like, you can also save emergency data on the microchip. This includes:
Helsana does not have access to this data. They are only visible to doctors, pharmacies and hospitals. You can use a PIN to block access to your emergency data.
Note: If you have opted to protect your emergency medical data with a PIN, this data will not be available to the emergency services if you are unresponsive in an emergency situation.
We're here to help.