Scan it, send it off and you're done. You can send us your reimbursement documents quickly and securely using the Helsana Scan app.
Would you like to continue submitting invoices with your smartphone? Then you are warmly invited to start using our myHelsana app. The app for the myHelsana client portal has a scanning tool. Simply scan in the required document with your mobile phone or tablet using the app and send it to us securely.
As a customer of Helsana or Progrès, you can use the free Helsana Scan app to send invoices and recovery documents quickly and easily.
Download the app in the App Store or Google Play Store. Then register in the app using your e-mail address. Scan an invoice using the camera of your smartphone or tablet. Then you can send the invoice to Helsana via the app. You can track the status of your invoice at any time in the app.
New: myHelsana users can now use the myHelsana app to scan, send and view invoices.
Place the first page of the document on a flat surface. Brush over the page with your hand, so it is as flat as possible. Ensure good light conditions and a high contrast between the paper and background surface. Hold your device level over the page, checking the distance is right.
Tip: The image will be best when taken standing. Check that the page has been captured in full. Ensure that the page is legible. Please take another picture if the writing is not visible.
Your personal invoices and any relating to the other family members in your contract. Invoices from other family members will be identified and settled via the respective contract.
Please save this until you receive your benefit statement. Helsana reserves the right to request original copies of invoices if necessary.
Submitted invoices will be allocated and processed based on the name, address and insurance number. We will contact you if we have any questions about an invoice.
This will also delete all invoices that are saved on the app. Any invoices that have already been processed will remain in our system.
The safety of our customers' data is of the highest priority for Helsana. We use the latest technologies to ensure that your data does not fall into the wrong hands. We also constantly keep an eye on the technological developments of tomorrow. Only by doing this can we guarantee the safety of your data in the future as well.
Should you have any questions about the Helsana Scan app, you can reach us on the following telephone numbers:
Technical service for insured persons in Switzerland:
DE/EN: 058 340 93 70
FR: 058 340 93 80
IT: 058 340 93 90
(Monday to Friday, 8 a.m. to 6 p.m.)
For insured persons resident abroad:
+41 58 340 18 80
(Monday to Friday, 8 a.m. to 5 p.m.)
These telephone numbers are specifically for issues relating to the Scan app.Should you have any general questions about your health insurance, please call us on 0844 80 81 82 as usual or contact your customer care team.
We're here to help.