Helsana Scan app

Scan it, send it off and you're done. You can send us your reimbursement documents quickly and securely using the Helsana Scan app.

You can send us your invoices quickly, easily and securely using the free Helsana Scan app. This not only saves paper and postage, but also a lot of time.

Using the app is easy

Step 1: Scan

Scan an invoice using the camera of your smartphone or tablet. Ensure that your AHV number and insurance number – or your name and address – are clearly legible on the invoice.

Step 2: Send

Click on "Send". Tip: Save the original document as a precaution until you have received your benefit statement.

Step 3: Check

Track the current status of your bill at any time directly in the app.

Download the Helsana Scan app

You too can save time, paper and postage. Download the Scan app to your smartphone or tablet for free right here.

Frequently asked questions

As a customer of Helsana or Progrès, you can use the free Helsana Scan app to send invoices and recovery documents quickly and easily.

Download the app in the App Store or Google Play Store. Then register in the app using your e-mail address. Scan an invoice using the camera of your smartphone or tablet. Then you can send the invoice to Helsana via the app. You can track the status of your invoice at any time in the app.

New: myHelsana users can now use the myHelsana app to scan, send and view invoices.

Place the first page of the document on a flat surface. Brush over the page with your hand, so it is as flat as possible. Ensure good light conditions and a high contrast between the paper and background surface. Hold your device level over the page, checking the distance is right.

Tip: The image will be best when taken standing. Check that the page has been captured in full. Ensure that the page is legible. Please take another picture if the writing is not visible.

Your personal invoices and any relating to the other family members in your contract. Invoices from other family members will be identified and settled via the respective contract.

Please save this until you receive your benefit statement. Helsana reserves the right to request original copies of invoices if necessary.

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Do you know about myHelsana? With the client portal, you can take care of all your health insurance matters conveniently from anywhere.

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