Case management / Individual case management

Helsana Case Management is how we work for Helsana customers like you when you're in a difficult life situation. You benefit from this offer under compulsory basic insurance. It's optional and free of charge.

Do you need inpatient or outpatient surgery? Do you have questions about rehabilitation or balneotherapy? Our case advisors give you moral and practical support from your arrival at the hospital to your return home.

Case Management – personal support for you

Case-Managmenet LERB

Helsana Case Management is how we work for Helsana customers like you when you’re in a difficult life situation. You benefit from this offer under compulsory basic insurance. It’s optional and free of charge.

How does support through Case Management benefit you?

Finding your way through the Swiss social security system isn't always easy. An illness often affects more than one area of a person’s life (medical, financial, professional, social).

Your personal case manager will support you in this demanding situation.

Listening/clarifying

Together, we'll get to the bottom of the causes and work out in which areas something needs to be done by you or for you.

Coordinating/supporting

We provide you with comprehensive advice and support in your personal situation. We coordinate and mediate between the offices involved, insurance companies, doctors and, if necessary, your employer.

The aim is to seek out the best possible solutions together and to stabilise your life situation over the longer term.

Costumer feedback

"My health problems completely knocked me off track. I couldn't work anymore and the longer this dreadful situation lasted, the more I feared I would lose my job. I suffered not only physically, but also and increasingly psychologically. My family were as overwhelmed as I was. I felt I'd get nowhere without professional support. My Helsana case manager helped me find my feet again. In particular, I got the medical and psychological support that was suited to my situation. Now I'm as fit as I was before my health problems started. And the most important thing for me is that I'm capable of going back to work again."

A customer of Helsana (38), clerk, Lucerne