Moving, etc.

A new home often represents a new phase of life. In particular when it means moving in with someone or young adults moving out of their parents' house. A new home also means some necessary bureaucratic formalities. Helsana can help make sure you don't forget anything.

Moving to a retirement/nursing home

Moving out of one's own home and into a retirement or nursing home is a step in life that may also have an effect on your health insurance. The key topics that must be kept in mind are power of attorney, general practitioner and place of residence.

Power of attorney

When moving into a retirement or nursing home, it makes sense to grant a power of attorney to a closely related person so that this person can provide information in your name about health insurance matters. For this, we have a power of attorney form (PDF, 95KB) . Place of residence

Where you reside is a decisive factor

The Federal Insurance Court (Eidgenösische Versicherungsgericht, EVG) defines place of residence as your residence and not your domicile. If an insured individual lives in a nursing home, then that is their place of residence, even if they have not yet given up their former home. Health insurance is therefore obliged to reimburse the tariffs in the canton in which the nursing home is located.

General practitioner

  • If you are insured under a GP model and you are entering a retirement or nursing home, it is best to check with the responsible Client Service team or the nearest sales office as to whether a change must be made to the model.

Client Service:

  • Personal advice: 0844 80 81 82

Additional services for customers:

Emergency number
Our emergency call centre is available to assist you around the
clock if you suffer a medical emergency while abroad.

+41 43 340 16 11

Customers with alternative insurance models
Your free hotline is available to provide advice on health matters
around the clock.

Customers with PREMED-24 insurance

Customers with BeneFit PLUS Telemedicine insurance

0800 773 633

0800 800 090