What to do in the event of a claim
In case of accident
Accident in Switzerland
You've had an accident in Switzerland
Please use our online form to tell us about your accident at your earliest convenience, providing as much detail as possible. Please note the following when doing so:
You are unemployed
If you are unemployed or work fewer than eight hours per week for the same employer, you must have the accident cover included in your basic insurance (compulsory healthcare insurance). The basic insurance pays for any treatment required as a result of an accident – apart from your individual co-payment.
You are employed
If you have a job and work at least eight hours per week for the same employer, you are subject to compulsory insurance against both occupational and non-occupational accidents. Your employer's accident insurer will bear the treatment costs. Please inform your employer of the accident.
Your employment relationship is being terminated
If you or your employer have terminated the employment relationship, you must have the accident cover included in your basic insurance (compulsory healthcare insurance) again. Please inform us early on so we can provide you with continuous insurance and protection.