Customers say what they love about myHelsana
“Something I find very good is that I can gather information from the portal and don't need to contact customer service unless I have questions I can't find the answers to. I can always access the portal whenever I feel the need to.”
Berthold Weber, 48, operations manager
“I'm very satisfied with Helsana. I really like the online portal! You can sort out a lot of things yourself or find policies more quickly than you do when you have to search through files at home for them. It also means I don't have as much paper cluttering the place up!”
Gertrude Thoms, 41, assistant X-ray technician
“Good service, practical, and simple, quick invoicing thanks to the Internet portal.”
Sandrine Ponzetto, 48, commercial administrative assistant
myHelsana offers the following advantages:
- Secure communication via portal messages
- Overview of documents such as insurance policies, tax statements, premium and benefit invoices
- Overview of your insurance cover(s)
- Change personal and contact details (address)
- Information and changes on payment processing such as account details, direct debiting or e-billing
- By registering for myHelsana you eliminate the need for paper documents – with a few exceptions, for example money orders.
- Only one person can register per multi-person household/family contract. This registration gives you access to the data of everyone named in the contract.