Order insurance card

If you have been waiting for your new insurance card for more than four weeks or have lost your current card, you can get help here.

New: store your insurance card on your mobile with the myHelsana app.

For visits to the doctor and pharmacy or for holidays abroad – in the myHelsana app and your wallet, you always have your insurance card on hand. And if you’re the family contact person, you’ll have the whole family’s cards to hand, too.

Good to know

  • Your insurance card is personal and non-transferable.
  • You will receive a new card automatically when the old one expires. 
  • The insurance card contains your 13-digit social insurance number and a microchip, as required by legal provisions. 
  • Please show your insurance card any time you need to see adoctor, go to hospital or visit a pharmacy, whether at home or abroad. This will simplify the billing process with Helsana and help to save costs.
  • If you only have supplementary insurance with Helsana, you will receive a supplementary insurance card. The reverse side of your supplementary insurance card does not follow the European standard.

Order a new insurance card online

You can order a new insurance card via myHelsana or using your insurance number.

Insurance card for compulsory health insurance

Front and reverse side of an insurance card for compulsory health insurance.

Supplementary insurance card without compulsory healthcare insurance with Helsana

Front and reverse side of a supplementary insurance card.

Important information about insurance cards

No. If you have concluded basic insurance with the Helsana Group, the reverse of your insurance card is also your European insurance card. It looks the same in all European countries so that doctors and hospitals can recognise the card immediately. If you become ill or have an accident in an EU or EFTA country, the card ensures that you receive all the necessary treatment and medical care. In such cases, the medical care you receive will be subject to the fees and legal provisions of the country in question.

The reverse side of your supplementary insurance card will not follow the European standard if you have not concluded basic insurance with the Helsana Group.

If you lose your insurance card, contact us immediately so we can block your card and send you a new one. In this case, your emergency medical data will be lost and you will need to have it re-entered when you next see your doctor or visit your hospital. If your insurance card is damaged, or you terminate your insurance cover with us, please destroy the card.

  • As a new customer, you can use your insurance card from the date your insurance begins.
  • If you are already a Helsana customer and have received a replacement card, you can use it straight away.
  • If you are already a Helsana customer and your old insurance card runs out soon, please only start using your new card after your old card has expired.
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