Do-it-yourself online services

Change your personal details and scope of insurance, order personal documents or report an accident. You can independently and conveniently take care of these matters and many others in our myHelsana customer portal.

Statement for tax declaration

By mid-February you will automatically receive a statement with your out-of-pocket accident and illness costs, as well as your insurance premiums for your tax declaration.


  • The statement lists all invoices according to the settlement date, irrespective of the treatment date.

  • The insured costs are reflected. The costs which are not covered are reflected on your benefit statements.

  • Whether you can deduct your accident and illness costs from your taxes differs from canton to canton. The costs must exceed a certain percentage of your income. Please consult your tax authority for more information.

If you have not received the statement for your tax declaration by mid-February, please submit the online form:

Order a statement for tax declaration

or order them by sending a message to your myHelsana portal.