Do-it-yourself online services

Change your personal details and scope of insurance, order personal documents or report an accident. You can independently and conveniently take care of these matters and many others in our myHelsana customer portal.

Statement for tax declaration

By the end of January you will automatically receive a statement with your out-of-pocket accident and illness costs, as well as your insurance premiums for your tax declaration.


  • Whether you can deduct your accident and illness costs from your taxes differs from canton to canton. The costs must exceed a certain percentage of your income. Please consult your tax authority for more information.
  • The statement lists all invoices according to the settlement date, irrespective of the treatment date.
  • The „non-insured costs“ will be listed separately on the details page (starting on page 2). You can now see at a glance which benefits were not covered by us.

If you have not received your statement for tax declaration by the end of January you can request it using the online form, or send a message requesting it via the myHelsana portal:

Order a statement for tax declaration

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