Do-it-yourself online services

Change your personal details and scope of insurance, order personal documents or report an accident. You can independently and conveniently take care of these matters and many others in our myHelsana customer portal.

Adjust your deductible or accident cover

If you would like to

  • change (increase or decrease) your deductible or
  • change (include or exclude) the accident cover

please use the form below.

Please inform us as of when we should make the adjustments. We will then send you an amended policy. Please note that you can only adjust your deductible from 1 January of the following year, but can include or exclude accident cover from the first of every month.

Change insurance cover