Direct contact to the Helsana Group

Notices to customers

We are there for you.

Health is our greatest asset. In order to protect our customers as well as our employees, the services we are currently offering are as follows:

Personal advice

Our sales agencies will be closed from 17 March to 19 April 2020. However, you can still contact us by telephone and online.

For telephone advice

You can contact us at 0844 80 81 82 and on the usual telephone numbers.

Online services

You will have unlimited access to the myHelsana client portal.

Refunds

Send your invoices to the following address or submit them digitally via the myHelsana client portal or our Scan App.

Postal address:
Helsana Insurance Company Ltd
P.O. Box
8081 Zurich