Direct contact to the Helsana Group

Notices to customers

Appointment for a health insurance consultation with promotional discounts

Customers of Helsana Group continually receive phone calls from call centre agents offering basic insurance policy discounts and wanting to arrange a consultation appointment. Helsana disassociates itself from such practices.

Call centres continually offer Helsana customers fictitious discounts on their existing basic insurance policy. Do not allow yourself to fall into this trap; these kinds of basic insurance discounts are prohibited! The best thing to do is to call your customer service team immediately and we can offer you advice: Tel. 0844 80 81 82

With your help we can stop such calls offering empty promises.

If you are contacted by a call centre you are not familiar with, note down as much information as possible, such as:

  • Telephone number
  • Date and time of the call
  • Name of the company and caller
  • Reason for the call

You can verify your details on the following homepage, and/or report these (unacceptable) telephone calls.