Do-it-yourself online services

Change your personal details and scope of insurance, order personal documents or report an accident. You can independently and conveniently take care of these matters and many others in our myHelsana customer portal.

Making a complaint

Let us know if you are dissatisfied with a decision that was made or information you were given. Your satisfaction is important to us.

Your personal feedback means that we can keep on improving. Our online form «Make a complaint» is the fastest way of giving feedback. You can also upload documents related to your complaint with the form.

Make a complaint