Helsana Annual Report

Longer life expectancy, having children later in life, increased mental stress: society is changing – and so are the demands placed on the healthcare sector. At the same time, new needs and growing expectations come up against concerns about the affordability of healthcare and care services. A high-quality healthcare system is needed that is accessible and affordable for all. Helsana is ready for this change and is responding to it on a solid foundation.

At Group level, Helsana achieved a positive annual result of CHF 357 million. The underwriting result shows a profit of CHF 43 million, which represents a combined ratio of 99.5%. In view of political uncertainties and the challenging interest rate environment, the net investment income of CHF 398 million is also noteworthy. Helsana is succeeding in gaining additional customers in a competitive market. As a result, premium volume has increased again and now stands at CHF 9 billion. In 2025, Helsana paid out benefits up to CHF 8,4 billion for its customers. Another important component of the encouraging Group result is the lower operating expense ratio. Increased efficiency and innovation have reduced this from 7.4% to 6.9%.

In 2025, Helsana made central course-setting decisions, launching its new strategy, which is now embedded in the company. Helsana is driving digitalisation forward. The acquisition of Adcubum, the leading software provider for health and accident insurers, is a milestone in terms of stability, predictability and innovation. Helsana is investing in future-relevant issues such as “mental health”, “longevity”, “trying to conceive and pregnancy”, “living independently” and “saving for health issues”. And of course, even in times of change, Helsana will keep doing everything it can to successfully continue its core business and to develop in the interests of its customers.

In the challenging supplementary insurance market, Helsana succeeded in increasing premium volumes and gaining new customers. Helsana Supplementary Insurances Ltd achieved an underwriting profit with a combined ratio of 92.4%. Alongside the highly profitable individual customer segment, daily sickness benefits products additionally contributed to this. Helsana Accidents Ltd also remains profitable with a combined ratio of 97.3%.

Thanks to attractive pricing in basic insurance and growth in the customer base of 108 000 customers, the combined ratio in the reporting year was slightly negative at 101.7%, a little higher than in the positive previous year. In terms of premiums for 2026, Helsana was well positioned and was able to increase its customer base by 69 000 customers at the start of 2026.

With equity increasing to CHF 3.3 billion, the Helsana Group has a solid financial foundation and is ideally positioned to deal with future developments in the healthcare sector. All companies are well above the statutory solvency requirements. Net investment income at Group level amounted to CHF 398 million, representing a performance of 6.01%. The outperformance of 0.88 percentage points is again very positive.

The Helsana Annual Report is published in German and French. The financial report – an excerpt from the Helsana Annual Report – is also published in Italian and English. In the case of inconsistencies between the versions, the German version shall prevail.