Our culture: Values, diversity and togetherness
People are our top priority. That’s why we foster a corporate culture that offers our employees creative freedom as well as personal responsibility. In an inclusive working environment, everyone should feel valued and inspired to perform to the very best of their ability.
Our values: We and I, trust and passion
Our values are “We and I, trust and passion”. They guide us in our day-to-day work and actions, and are key pillars of our corporate culture. We promote initiative, independence, entrepreneurship and honest feedback. We also attach great importance to team-building, mindfulness and respect. We all operate on a first-name basis, which contributes greatly to straightforward, direct and respectful communication and collaboration across all levels.
Diversity and equal opportunities
Diversity is a key success factor for our company and a key element of our corporate culture. The more diverse our workforce is, the more different perspectives and ideas we will benefit from.
Some of our certifications and measures:
- Fair-ON-Pay Advanced certification: Minimal differences in gender-specific pay
- Member of the Advance: Gender Equality in Business network
- UND certificate: work-life balance
- Every post is advertised with the possibility of part-time working
- Internal mentoring programme
- Informal “work dates” with categories such as the Women’s Leadership Network
- Wide range of courses on the topic of work-family balance
- Accessible application process and various measures on the basis of the “DisAbility compass”
- Mandatory training for managers on healthy, inclusive leadership
Alexandra Etter & Nadine Brandenberger, Head of Administration Medical Examination Service, on top sharing Alexandra Etter & Nadine Brandenberger, Head of Administration Medical Examination Service on top sharing.
Our diversity in numbers
Key KPIs from our employee survey
We regularly ask all of our employees about their work situation and how satisfied they are with Helsana as an employer. Around 90% took part in our most recent survey (2024).
Our employee commitment score was 76 out of 100 points, showing an emotional connection and commitment to Helsana, while the score for satisfaction with the work situation was 78 out of 100.
These are both very positive signs and confirm that we are on the right path.
We are therefore continuing to invest in measures such as new webinars, organising employee forums that allow employees to engage in direct dialogue with the Executive Board, and in our “Committed to Helsana” cultural journey, which focuses on feedback, collaboration and leadership.
A methodical approach helps us learn from mistakes: Success, surprise, setback
We attach great importance to constant and direct feedback. We create transparency by regularly reflecting on successes and mistakes within the team, keeping the focus on the resulting learning opportunities.
Exactly the same method is applied across all areas and levels. We ask each other three questions:
- Success: What have we done well and what are we proud of?
- Surprise: What did we not expect? Which change came as a surprise to us?
- Setback: What problem did we encounter, what went wrong?
This approach strengthens our ability to develop as individuals and as an organisation.
Our leadership culture: Clear, direct and human
We believe in trust, personal responsibility and genuine cooperation. For us, leadership means giving space, fostering strengths and growing together. We make bold decisions, we are customer-focused and we remain open to new ideas. We act as role models – with the right mindset, dedication and a clear goal: making an impact together.
We have a clearly defined leadership philosophy, based on which all managers receive regular training, workshops and coaching.
