Here you will find the bases for recognition by Helsana as a service provider in the area of complementary medicine.
For the recognition of service providers in the area of complementary medicine (e.g. as naturopaths, medical masseurs and osteopaths), we fundamentally rely on the ErfahrungsMedizinische Register (EMR) in Basel and its Code of Ethics. This Code of Ethics encompasses the most important ethical values and standards that apply for therapists with EMR registration. We also rely on our General and Additional Insurance Conditions for SANA and COMPLETA supplementary insurance.
(This list is not exhaustive and does not grant any entitlement to recognition)
HELSANA, working together with various other health insurers and the relevant professional organisations for complementary medicine, has developed a standard tariff for complementary medicine benefits. You can download Tariff 590 from the SASIS website.
Our invoice template provides you with an overview of billing in accordance with Tariff 590.
A standard invoice form is available for billing your services in accordance with Tariff 590. This allows you to perform transparent billing. As further advantages of the standard invoice form, our joint customers receive their reimbursement faster, you can use the same invoice form for all billing, and we all have all relevant billing information.
Like Tariff 590, billing using the standard invoice form, with the 2D matrix code offering enhanced protection against counterfeiting, is considered by us to be binding. We recommend that you use practice software that correctly displays all fields and includes the current versions of the form and Tariff 590.
If you issue very few invoices each month, you can download a simplified invoice form, free of charge, from the secure area of any of the common registers. As we use the EMR for registrations, we recommend that you download the form from myEMR. Please note that the form does not contain any additional functionalities and is not compatible with all operating systems, notably macOS. This PDF invoice form can only be used until 31 December 2021 at the latest. After this it will no longer be available and must be replaced with practice software.
Further information on this topic can be found in the letter sent to all complementary therapists, in the guidelines for the invoice form and the FAQ .
If you have questions relating to invoicing, please send an e-mail to
Under SANA and COMPLETA supplementary insurance, Helsana reimburses an unlimited 75% of the costs for complementary medicine, provided the treatment is medically necessary and effective, expedient and cost-effective, and is provided by a service provider recognised by us.
If the treatment takes longer or is unclear, our complementary medicine specialists contact our customers. The further course of action is discussed on the phone or a report/questionnaire allows the cost approval to be reviewed.
By filling out our questionnaire in detail, you allow us to quickly review the co-payment of medical costs and we can provide our joint customers with reliable information regarding the next steps.
Please complete the questionnaire in full and send it, by mail only, to the following address:
Helsana Supplementary Insurances Ltd
Complementary Medicine Specialist
9008 St. Gallen
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