Information for care homes and Spitex organisations

Long-term care costs are continually increasing. Helsana's healthcare controllers check the invoices for these services and are the point of contact for the service provider. This promotes collaboration and encourages transparency.

Healthcare controllers

Tasks and duties of the healthcare controller.

Priorities and objectives

Procedure and conditions of benefits assessment.


Internal processes and contractual arrangements.


Assessment and invoice control for healthcare benefits.

Information for policyholders

Procedure for and decisions in healthcare controlling.

Legal basis

The Health Insurance Act and the related ordinances.

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