Helsana is a health insurer with some of the most satisfied customers. That makes us happy and spurs us on to do our best day by day – not only with our products but also through the service we give.
Swiss consumers voted Helsana the most trusted brand among health insurance companies. The independent survey by Reader's Digest is one of the biggest consumer studies in Europe.
The respondents assessed the following categories: motivation and expertise of staff, the billing process and the quality of communication (survey conducted in June 2019). Comparis.ch is Switzerland's leading comparison website.
The customer satisfaction survey focused on clarity in the communication of information, the processing of benefits and on customer service (it was conducted in September 2019). Bonus.ch is one of Switzerland's major comparison portals.
The friendliness and competence of staff were assessed, as were the speed with which requests for quotes were handled and the processing the bills, the comprehensibility of documentation and the overall impression made. The HELP award is presented annually to the 10 best health insurers (most recently in March 2020).
Helsana systematically asks customers about their satisfaction whenever they have dealings with us. We were rated as outstanding in three relevant aspects:
Helsana systematically asks customers about their satisfaction after claims have been settled. We were rated as outstanding in three relevant aspects:
VZ VermögensZentrum is constantly testing insurance premiums' prices and benefits. It has assessed Helsana's COMPLETA supplementary insurance as above-average. The impartial comparative testing is carried out in cooperation with K-Tipp, Saldo, Bon à Savoir and Gesundheitstipp (most recently in June 2019).
Helsana's legal expenses cover Helsana Advocare is backed by Coop Rechtsschutz. In a survey carried out (in May 2016) by K-Tipp among Swiss lawyers, it was voted No. 1.
The costs and benefits of out-patient supplementary insurance plans were analysed. COMPLETA from Helsana outperformed the rest on scope of benefits (survey in March 2017). moneyland.ch is the independent comparison service for insurers and banks.
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