Proud to be a top-rated provider
Helsana has some of the most satisfied customers of any health insurer as well as outstanding products. This has been confirmed by the industry’s major rating surveys. The top ratings motivate us to continue to give our best each and every day – for customer service and with our insurance policies.
Customer satisfaction awards
First-rate customer service: Helsana ranked first by the Swiss Industry Monitor 2024
Repeating its success story from 2023, Helsana has once again been awarded “1st place for Customer Service” in the health insurance sector this year. The Swiss Industry Monitor awarded Helsana an excellent score for hospital insurance. The health insurer was awarded top marks for customer satisfaction, and came in second for customer service. The Swiss Industry Monitor conducts one of the most extensive analyses of Swiss consumer satisfaction with local companies.
(Source: qualitätstest.ch, 2024)
Rated “Very good” for customer satisfaction by moneyland.ch
Moneyland.ch awards Helsana 8 out of 10 points in the “General Satisfaction” category. This score equates to a “Very good” rating. We also did well in the “Accessibility” and “Friendliness” categories with 7.9 points. Moneyland.ch is an independent Swiss online comparison service for banks and insurance companies.
(Source: moneyland.ch, 2025)
A score of 5.0 for customer satisfaction from comparis.ch
High level of customer satisfaction with Helsana. Respondents assessed the categories value for money, quality and service, quality of communication, innovation and overall satisfaction. Comparis.ch is Switzerland’s leading online comparison service.
(Source: comparis.ch, 2024)
Awards for our insurance products
“Exceptional” rating for COMPLETA from VZ VermögensZentrum
The VZ VermögensZentrum has rated Helsana’s COMPLETA supplementary insurance as exceptionally good. Insurance premium prices and benefits are subject to constant testing by the VZ. The independent comparison test is conducted in collaboration with K-Tipp, Saldo, Bon à Savoir and Gesundheitstipp (date: October 2022).
(Source: VZ-Test, 2023)
First place for COMPLETA with moneyland.ch
Top rating for the scope of benefits offered by COMPLETA: moneyland.ch has awarded first place to Helsana’s supplementary insurance. The costs and benefits of outpatient supplementary insurance plans were analysed, and COMPLETA came out on top (as at July 2024). moneyland.ch is an independent Swiss online comparison service for insurers and banks.
(Source: moneyland.ch, 2024)
More awards
Silver for social and ethical commitment
EcoVadis awarded Helsana its silver medal in recognition of the company’s social and ethical commitment to its customers and employees. EcoVadis assesses the general conditions and practices of companies with regard to the environment, employee and human rights, ethics and sustainable procurement.
(Source: EcoVadis, 2024)
Award for “Outstanding Customer Service” received in the 2023 Swiss B2B Awards
Every year, the Swiss Institute for Quality Testing (SIQT) chooses the best B2B service providers. In 2023, Helsana was awarded labels for “Outstanding Customer Satisfaction” and “Outstanding Customer Service”, putting us in the top 20% of the 1,142 companies that were assessed.
You too can become one of Helsana’s satisfied customers
Find out more about our customer service and insurance products. Request a non-binding comparison quote or let us advise you personally and free of charge. We look forward to helping you.
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