Helsana has some of the most satisfied customers of any health insurer as well as outstanding products. This has been confirmed by the industry’s major rating surveys. The top ratings motivate us to continue to give our best each and every day – for customer service and with our insurance policies.
Helsana is proud of its “1st Place Customer Service” award in the health insurance sector. The Swiss Industry Monitor is one of the largest Swiss rankings on customer satisfaction, customer service and value for money. The Swiss Institute for Quality Testing provides the rankings annually.
Moneyland.ch has awarded Helsana more than 8 out of 10 points for the categories “General satisfaction”, “Employee friendliness”, “Availability” and “Billing”. This score equates to a “Very good” rating. Moneyland.ch is an independent Swiss online comparison service for banks and insurers.
(Source: moneyland.ch, 2023)
High level of customer satisfaction with Helsana. Respondents assessed the categories value for money, quality and service, quality of communication, innovation and overall satisfaction. Comparis.ch is Switzerland’s leading online comparison service.
(Source: comparis.ch, 2023)
The VZ VermögensZentrum has rated Helsana’s COMPLETA supplementary insurance as exceptionally good. Insurance premium prices and benefits are subject to constant testing by the VZ. The independent comparison test is conducted in collaboration with K-Tipp, Saldo, Bon à Savoir and Gesundheitstipp (date: October 2022).
(Source: VZ-Test, 2023)
The scope of benefits under COMPLETA attracts top rating: the costs and benefits of outpatient supplementary insurance plans were analysed. Helsana’s COMPLETA insurance came out top (date: August 2023). moneyland.ch is an independent comparison service for insurers and banks.
(Source: moneyland.ch, 2023)
EcoVadis awarded Helsana its silver medal in recognition of the company’s social and ethical commitment to its customers and employees. EcoVadis assesses the general conditions and practices of companies with regard to the environment, employee and human rights, ethics and sustainable procurement.
(Source: EcoVadis, 2021)
The Helsana.ch website is the best website compared to those of other insurers. This was the verdict of the “Digital Insurance Experience 2022” study conducted by the Institute of Financial Services at Lucerne University. More than 1,000 respondents were won over by the website’s user-friendliness, structure and clarity.
(Source: HSLU Hochschule Luzern, 2022)
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