Proud to be a top-rated provider

Helsana has some of the most satisfied customers of any health insurer as well as outstanding products. This has been confirmed by the industry’s major rating surveys. The top ratings motivate us to continue to give our best each and every day – for customer service and with our insurance policies.

Customer satisfaction awards

First place for customer service from the Swiss Industry Monitor 2023

Helsana is proud of its “1st Place Customer Service” award in the health insurance sector. The Swiss Industry Monitor is one of the largest Swiss rankings on customer satisfaction, customer service and value for money. The Swiss Institute for Quality Testing provides the rankings annually.

(Source: Qualitätstest.ch, 2023)

Rated “Very good” for customer satisfaction by moneyland.ch

Moneyland.ch awards Helsana 8 out of 10 points in the “General Satisfaction” and “Accessibility” categories. This score equates to a “Very good” rating. We also did well in the “Friendliness” category with 7.9 points. Moneyland.ch is an independent Swiss online comparison service for banks and insurance companies.

(Source: moneyland.ch, 2024)

A score of 5.0 for customer satisfaction from comparis.ch

High level of customer satisfaction with Helsana. Respondents assessed the categories value for money, quality and service, quality of communication, innovation and overall satisfaction. Comparis.ch is Switzerland’s leading online comparison service.

(Source: comparis.ch, 2024)

Awards for our insurance products

“Exceptional” rating for COMPLETA from VZ VermögensZentrum

The VZ VermögensZentrum has rated Helsana’s COMPLETA supplementary insurance as exceptionally good. Insurance premium prices and benefits are subject to constant testing by the VZ. The independent comparison test is conducted in collaboration with K-Tipp, Saldo, Bon à Savoir and Gesundheitstipp (date: October 2022).

(Source: VZ-Test, 2023)

COMPLETA

First place for COMPLETA with moneyland.ch

The scope of benefits under COMPLETA attracts top rating: the costs and benefits of outpatient supplementary insurance plans were analysed. Helsana’s COMPLETA insurance came out top (date: August 2023). moneyland.ch is an independent comparison service for insurers and banks.

(Source: moneyland.ch, 2023)

COMPLETA

More awards

Bronze for social and ethical commitment

EcoVadis awarded Helsana its bronze medal in recognition of the company’s social and ethical commitment to its customers and employees. EcoVadis assesses the general conditions and practices of companies with regard to the environment, employee and human rights, ethics and sustainable procurement.

(Source: EcoVadis, 2023)

Best website 2022

The Helsana.ch website is the best website compared to those of other insurers. This was the verdict of the “Digital Insurance Experience 2022” study conducted by the Institute of Financial Services at Lucerne University. More than 1,000 respondents were won over by the website’s user-friendliness, structure and clarity.

(Source: HSLU Hochschule Luzern, 2022)

Award for “Outstanding Customer Service” received in the 2023 Swiss B2B Awards

Every year, the Swiss Institute for Quality Testing (SIQT) chooses the best B2B service providers. In 2023, Helsana was awarded labels for “Outstanding Customer Satisfaction” and “Outstanding Customer Service”, putting us in the top 20% of the 1,142 companies that were assessed.

(Source: Qualitätstest.ch, 2023)

You too can become one of Helsana’s satisfied customers

Find out more about our customer service and insurance products. Request a non-binding comparison quote or let us advise you personally and free of charge. We look forward to helping you.

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