Below you will find the terms of use for the helsana.ch website and its sub-pages (the “website”). Please pay particular attention to the disclaimer and the information on data protection and data security. By accessing the website, you agree to this legal information and recognise it as legally binding.
The website is operated by Helsana Insurance Company Ltd for the following companies of the Helsana Group: Helsana Insurance Company Ltd, Helsana Supplementary Insurances Ltd and Helsana Accidents Ltd.
The purpose of our website is to provide information on our company, its services and its products. It does not constitute an offer within the meaning of the law. For binding information on our products and services, please refer to our insurance offers, policies, and to the general and specific terms and conditions of insurance.
The website and its content have been compiled with the necessary care and to the best of our knowledge and belief. They are reviewed and updated continuously. However, we make no guarantee that the information is technically accurate or that it is complete, correct or up to date. We accept no liability for direct or indirect loss or damage incurred by you or third parties in connection with the use of our website and the information available on our website.
For binding information about our products and services, please refer to our insurance applications, policies and General and Special Insurance Conditions.
The information on health topics listed on our website is general advice and is provided for information purposes only. It is not intended to replace professional medical advice. Helsana accepts no liability for risks or problems associated with the use of the information. Your attending physician is medically responsible for diagnosis, therapy and treatment. Always contact your doctor for medical clarification and to answer any medical questions.
Our website contains links to websites of other companies. Although these websites have been initially checked by us, the links and content of these websites are not checked by us on a regular basis. If you leave our website to visit other websites, you do so at your own risk. We accept no liability for the information, products, services or other content offered on other websites.
We reserve the right to add to, modify or delete our website and the information available on our website at any time.
We want to enable our customers and partners to use the information available on the internet safely and securely. When communicating with our customers, security when transmitting data is a high priority. First and foremost, we undertake to protect all confidential, personal information by deploying elaborate, state-of-the-art encryption methods and procedures. For this reason, we recommend that you use 128-bit encryption technology when engaging in any dialogue with us via the internet. This encryption guarantees optimum protection of confidential data during transfer via the internet.
As a health insurer, we are subject to particularly stringent data protection regulations as we are party to detailed information on your health, i.e. particularly sensitive personal data. All our employees are obliged to maintain absolute confidentiality with regard to all information concerning your person.
All content of our website (text and images) is protected by copyright. Full or partial reproduction of the content of our website for public or commercial purposes is prohibited without our prior written consent. This website is intended for private use and information purposes only.
Apple and the Apple logo are brands of Apple Inc. that are registered in the USA and other countries. The App Store is a service brand of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc.
These legal provisions were issued on 18.06.2025.
Last amended in: June 2025
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